Roberts Riverwalk Urban Resort Hotel

We booked a room for a single night to attend a concert down the street. Upon arrival, the parking lot was empty and with no signs of any guests other than a couple who had been waiting along with us to check in. The check in process was lengthy as our room was not ready by the 4PM check in time. The front desk ended up switching our room last minute, and then they had to personally take us (along with any other guests) up to get us into the room as the key card readers were not working. The thermostat read 87 degrees in the room when we first got in, so we turned on what we thought was the AC and then left for dinner. We had to wait a good twenty minutes when we arrived back from dinner to access our room as there seemed to be only one staff member working at the time to take us up and swipe her card (I did not get her name, but she was very polite and apologetic for the small inconveniences so far). When we finally got back into the room, the thermostat still read 87, so clearly the AC did not function. Our phone in the room did not work to call the front desk, so we planned to speak with the front desk as we passed to leave for the concert venue. There was a sign informing us that they were away for 5 minutes, but it was much longer so we left for the evening and then requested a room with AC when we returned for the night. They did very quickly, and without hesitation, find us a different room which was larger and had cold AC, so kudos to the staff for that! A couple other notes: The rooms are nice, but definitely could have been maintained better (residue in the sink and bath tub, hair on the floor, coffee pot in the room did not work, etc.) The vending machines in the lobby did not work either, and no room service was available, so bring a cooler with cold drinks and snacks! This is a lengthy review, but what we experienced is consistent with other reviews. The two front desk staff and manager that we had dealt with during our stay with were all extremely friendly and did do all that they could to make our stay comfortable. The building does have a unique and spooky feel to it, especially on the fourth floor with no one around!

I'm not sure how they can say this is a 4 star hotel. It's so dated and feels/looks dirty. It was a very slow check in as well. The location is amazing! I'm not sure why they wouldn't spruce the place up.

Our first time staying here was amazing. Room as pictured online. Clean and completely stocked . Staff pleasant. Second stay a few years later straight trash. A complete disaster. I was in total disbelief this was the same establishment. I was told by management "you can't go by the room you see online". That was a slap in my face because that's how the room was booked from pictures online. The room was not cleaned and neither was the room stocked. The staff were extremely rude. The parking lot was more packed w/ people hanging out over the cars then a night club in the 90"s. We lost the money we paid by leaving (early check out by 2 days) and going to another hotel ,but we decided to leave for safety and peace of mind.