Romantik Hotel Im Weissen Rössl am Wolfgangsee

I want to complain about your hotel. The breakfast room seating arrangement is very bad. I paid to stay but it is a group. I understand. It is very bad to give seats without a view to my group. Theresa told me that the seats by the glass have a view. For people staying for 10 nights and Japanese groups staying for 2 nights, your group must get inside. I am the biggest hotel manager. I can arrange anything even though no other guests have arrived yet. My group came to stay at your hotel. You paid to rest and enjoy the view, not to experience such terrible service. When he got angry about the luggage, he said that the car parked far away and they wouldn't let him carry it. Let me ask you, should your hotel have staff like this?

Unfortunately I have to give this hotel one star. I would give it zero if possible. We had service issues the entire way through the stay. When we arrived, the night porter was no where to be found. We waited for five minutes upon arriving, and I then had to drive a further 5 minutes to park the car, and then come back. For what you’re paying, they should park this for you. We asked for a gluten free meal in advance of our stay (for a child), and all they could offer us was veal or arctic char. The menu was limited. We ran into multiple issues during our one dinner there. While the staff attempted to ameliorate, it colored the experience. We later called housekeeping to see if we could use the vacuum briefly. We had to go down to the desk three times to get someone to come up in the course of an hour. (The phone to the reception did not work). Finally, this hotel has a theft issue. I left a diamond brooch for my wedding accidentally when packing up my bags from the safe. I called to see if they found anything. They said they would call me back. They didn’t. I called again asking and they said they would call me back in 5 minutes. They never did. So I drove an hour back to the hotel and obviously, at this point, the brooch was long gone. The desk staff was hostile toward me. He showed me the room (which had been cleaned already so I am not sure of the point). Then, he refused to call housekeeping staff about this very important item. Then, at the reception he said everything that is turned in for lost and found is written in a list. Well, we discovered this was clearly a lie because my cousin’s blue water bottle was sitting behind the desk. We had left that too, but not mentioned it. The water bottle was not in their list nor did they offer it to us as something found in the room. Very poor service. The management is bad and frankly seems hostile toward guests who expect decent service at these high prices. What else are you paying for? Save your money. Stay somewhere else or go to Worthersee.

I can't speak on the rooms as we only checked in for a day at the day spa but based on this experience, I would not stay here. First, as we were walking up, there was a man at the door greeting people and opening the door for them, but as we approached, he moved into the building, let the door close, and stood there, so that he would not have to greet us or open the door for us. Then we walk in, he says nothing. Receptionist comes out and is immediately aggressive with her attitude. No pleasantries as in a welcome or anything. Because we were confused on whether we had arrived at the correct hotel, we asked if it was the Romantik hotel and she rudely stated yes and asked what is it we need. The entire check-in process was uncomfortable due to the way she spoke to us throughout the process. Her attitude gave the impression that we didn't belong there. I was turned off about the visit and honestly did not want to stay but since we came there from another country, we stayed until the end of our time. I will say that all the other staff we encountered such as the cleaners and servers in the cafe/bar were very nice. Not too many people seemed to be about the hotel or outside in the spa area. The food from the spa cafe was good. I was hoping to really like the customer service to return from a proper stay but it seems that some people who work here have a problem with Black people and this is sadly unfortunate.