Romantik Hotel Kieler Kaufmann

Such a lovely Defence Hotel. Lovely service. Well mai rained and clean. Historical. We love to stay here. Close to everything yet tucked away.

I loved every bit of this stay in this hotel. Check in was swift and friendly. The wish to have a quiet room was taken into consideration and we ended up in a spacious and tranquil room on the second floor, facing the parking lot. The beds were comfortable and large. Everything was spotless and in good upkeep. There is air conditioning, which worked very well. The blinds block all of the light, guaranteeing a restful sleep even in the middle of summer. I need to especially swoon about one thing in particular: Breakfast is spectacular and very tasty. At our first stay, unfortunately we had to leave quite early and had not yet worked up an appetite, but the bits that we ate were very good. Coffee is available decaf and with oat milk and is okay. The second time we stayed we especially took time out of our schedule to ensure we had time to fully savor the food. Everything is prepared with a lot of attention to detail. It is decorated in the most beautiful way. Be sure to have breakfast, it is definitely worth it! We have since come back and have explored more of the hotel and its offerings. The park surrounding it is a nice place for a walk. Yesterday we tried out the sauna and the pool. There is also a small fitness room next to it. Lovely spa - not overwhelmingly large, but it fits the hotel well. I would gladly stay here again and enjoy the hotel and its hospitality.

It was the worst hotel stay of my life. The place was nice and some staff was exceptional but the overall philosophy and whiff of desperation of cash flow issues was palatable. I was asked to pay up front. Obviously, paying a guarantee is normal but to pay up front for a stay was new to me and immediately made me feel unwelcome. The reason given was ‘that they did not know me’ and ‘we had bad experiences before’ did in no way reassure me. When I refused, the management let it be but summoned me to reception a day later at a time when I was dressed in black attire and on a way to a funeral with the taxi waiting. Please mind, I was not checking out and had intended to stay two further days. This shows lack of respect, business sense, customer courteousness and frankly poor taste. The experience disgusted me to the point that I checked out there and then on the day of my mother’s funeral. One additional shocking fact is that the hotel claims to only clean rooms every second day. One the return of my first day my bed had not been made, there were dirty coffee cups and glasses. Not something you expect from a good hotel, never mind romantic hotel. The answer: ‘many hotels do this now and it had been marked on a tiny sticker, half peeled off on the bathroom mirror in the hotel room. Again, cost managements to have outweighed the customer experience. The whole experience left a bitter taste and overshadowed what should have been a calming and pleasant experience. The worst hotel I ever stayed in and I travel a lot for both work and pleasure. I now received a response that misrepresents me entirely and the frustration for my treatment as a personal attack on my character. It does not comment on the condition of the room and states upfront payment is indeed common practice. Rather than addressing the hotel’s shortcomings the management tries to disrespect and belittle the guest. Customers beware of this establishment.