Romeo Napoli

Had an incredible stay at the Romeo Hotel in Naples. The rooms are spacious, modern, and comfortable with beautiful bathrooms and thoughtful touches throughout. The location is a bit urban, but fantastic for walking to the port for your cruise ship or ferry. We dined at their Michelin starred restaurant, every morning for breakfast and it was truly exceptional. The eggs Benedict with the thinnest crispiest bacon was outstanding and the espresso drinks were perfection. Dinner was also an unforgettable experience, with top tier service throughout. Chef Alan is a master. The spa, which is included with the stay, was another highlight. Beautifully designed and so relaxing. Every staff member we interacted with was genuinely kind and welcoming. Cannot wait to come back.

We had a fantastic stay at the Romeo, for one night, on our way from Napoli to Praiano (via Positano). It was booked on Hilton HHonors points, and I'm more than happy with the value for bed-and-breakfast. It's a great location if getting a ferry - only about a 5 minute walk. It's also a good location for exploring Napoli. The rooms are very modern - some reviews make that a negative, but we thought the tech and the design were outstanding, including the room layout. The top-floor pool was also great, and the bar-service while we had a few hours there was excellent. Breakfast was outstanding, one of the best hotel breakfasts we've had in a while.

Our stay at Hotel Romeo in Naples was absolutely disappointing. The photos on the website are misleading — the room we received looked completely different in reality. The hotel has extremely illogical and non-transparent pricing policies. Rates fluctuate strangely depending on the day of the week and occupancy, without any prior notice or explanation. The staff was unprofessional and constantly made mistakes with our orders. Nothing was understood the first time — we had to repeat everything at least twice. The restaurant staff consistently got at least one item wrong with every order. Hygiene was below any acceptable standard. The room was dusty, toiletries were not replenished, and towels were not replaced regularly. You expect a much higher level of service from a hotel in this category. What was especially concerning is that they lost the copies of our IDs, which they themselves had taken upon check-in — a serious breach of data privacy. On departure, we requested a car with a large trunk due to our heavy luggage, but they sent a small vehicle that barely fit our bags. Overall, our stay was stressful and unpleasant. The hotel does not live up to its high rating and pricing. We would not return and do not recommend it.