Roomerang at Istana 5

Our stay at the Grand Hyatt Melbourne was absolutely exceptional from start to finish. The staff were warm, attentive, and went out of their way to make us feel welcome. The room was spacious, beautifully designed, and spotlessly clean, with stunning views over the city. The facilities were first-class from the elegant lobby and relaxing pool area to the well-equipped gym. Breakfast was a highlight, with a fantastic variety of fresh and delicious options. Everything about our experience felt luxurious yet comfortable. We left feeling truly pampered and can’t wait to return. Highly recommend to anyone looking for a memorable stay in Melbourne!

Love the Grand Hyatt here in Melbourne. Travel here for work and has everything that I need. Free Wifi included in the room rate, great location for access to central business district. Would also consider here for personal travel. Clean and comfortable bed and room, plenty of space to spread out in and work if required. The appliances work, water in the rooms, the check in was frictionless. It makes traveling for work more enjoyable. Home away from home.

At first I was impressed, but as my stay continued I felt more disappointed. The building itself is beautiful, I love the amenities - gym, pool, sauna, tennis court. The rooms were spacious and the bathroom has gorgeous marble styled flooring with a lot of mirrors. There was a hairdryer, it had a decent power to it as well. Other bathroom amenities include toothbrush/paste, cotton pads and ear cotton buds. The bed was comfortable and large (king/super king), and the temperature of the room was adjustable and comfortable. It was very quiet in the evening. There was a notepad to request anything, and I requested oat milk for the coffee, which was then provided to me promptly in the mini fridge. It’s the small touches like that I appreciated. However, as the days went on I felt that the room was less and less cared for. My hairdryer was not put away, the milk wasn’t changed etc. Also the dust on the lamp was so bad that I drew a sad face in it and no one even noticed! Probably will still be there today. Breakfast looked nice for people without dietary requirements. However, for those who are vegan or have dietary requirements, it’s not great. I mentioned to the staff that I’m vegan so I asked them what I could eat from the breakfast buffet and they directed me to speak with the chef and have a look around… I would have preferred it if they knew what foods had allergy and intolerances rather than telling me to ask the chef. Overall, it was still a nice stay and the gym makes up for all the other shortfalls. I just hope that the 5* title is actually maintained as currently they’re slipping.