Rooms by Bistrot Pierre The Crescent Inn

Great hotel with a lovely bar and restaurant. Very comfortable bed, very clean. Great location.

The hotel room (a suite) was perfectly fine except for a leaking shower. The breakfast was good and the lady in the reception/restaurant most often was very pleasant during our stay. However, once we left we were double charged, totalling over £1000. My partner rang twice, neither person passed on the details to the manager. He finally spoke to someone sensible and a pending refund appeared on the credit card, only to disappear the next day. We are now going to charge back via the credit card company. This is not acceptable behaviour and whilst we will get the money back one wonders what people paying with a debit card would do if two lots of £500 were taken. Shockingly bad and I’m afraid I would not stay there again or any hotel connected to the company. We spent the next week of our holidays trying to sort out a Bistro Pierre issue.

We stayed in a superior King room, This room was in an appalling state of cleanliness especially the bathroom. The state of decor was appalling and the curtains couldn't be closed due to be being showered in dust and filth. I will add photos to show the state of the room. The drop down blind in rhe bathroom was completely discoloured where it had been founded and rhe net curtains were dotted with black mold. The restaurant during rhe evening was good but breakfast was awful. Raw sausages were served, cold beans and a cappuccino that was like a flat white with excess milk and no foam and Luke walm. I have stayed in 100s of hotels all.over the world and have never been so dissatisfied in the cleanliness of the room. Had there been another hotel available within the small town of Ilkley my wife and I wouldn't of stayed one night at all. Absolutely disgusting.