Rosa Alpina Hotel & Spa

The experience staying here was truly incredible. Top notch service. They give you incredible apple strudel on the way out! The rooms, facilities, ski room, and breakfast were all very functional, clean, comfortable, and well situated. Aman quality! I enjoyed the morning in a sunny corner too for breakfast. Only cons are that there’s no big mountain views.

Can’t wait to go back. We stayed in mid-February with the family. Immaculate service, literally faultless. I didn’t carry a ski the entire time... we were shuttled to and from the ski slopes, never waiting longer than a minute or two. The ski team would take our skis, store them overnight and load them onto the bus the next morning, waiting for us. The rooms incredibly tasteful and elegant, oozing charm and character. Breakfast was a delight, a bountiful buffet with all you could wish for. Overall, this hotel is a dream, with everything you can ask for. Reception staff helpful and attentive, a welcoming bar area for your aperitivo and excellent food at both restaurants. Even a snooker room for the teenagers, cinema room and a quiet library for an afternoon read and a cup of tea. 2 pools ... a hushed one for grownups and another for families, but spending time in the family pool was just as luxurious as the other one, no details are spared. We are going back for a second visit at Christmas!

I wanted to love this hotel as much as I loved the restaurant but many things fell through the cracks. First, the good: beautifully appointed rooms in Tyrol chic decor; lots of wood craftsmanship, stone, tile in white, grey and beige palettes. Cozy and upscale. Excellent breakfast buffet with a good mix of sweet and salty; not just pastries and cheese; the whole array of fruit, cereals, eggs, juices and a la carte items. And the most important asset: the restaurant St.Hubertus (see my separate review of this gem of a restaurant). Their more casual Brasserie is also very good; delicious thin crust pizzas and offerings showcasing local ingredients. Good service and ambiance. Discreet gym with treadmill, bike and elliptical plus small weight rack and other weight equipment. Beautiful Spa area. Tranquil and for adults only. Valet and luggage were taken care of immediately. Prompt check in. But all these features came to an abrupt stop when hit with the CONS: Nowhere in our reservation process they mentioned that our room had no a/c. I purposely picked the best room available for our dates (short of their family room) thinking that it would guarantee the best comfort. But as soon as Barbara took us to the room after showing us the best features, she abruptly said that “there is no air conditioning, so you open the windows and let the fresh air come in” and that “at night you don’t have to worry about the mosquitos”. As someone who has lived in the mountains before and worked for luxury hotels, I knew right away that it meant that the room was going to be too hot. I asked immediately for a fan to be brought over, which was supposed to be sent at turndown. Had to insist about three times to finally get it. Our room never specified that it would be facing the street. And this is a HUGE ISSUE! Without a/ c and the unusually high temperatures, our room was too warm for comfort. And opening the windows was not a good option since we were almost at street level with no privacy AND we could hear every single thing that happened just a few meters from the hotel entrance; every person walking by, the valet rolling the luggage cart by the gravel of the parking, the early morning deliveries; all day long…Especially in the morning and in the evening. And because we were in the lower floor, we could hear every kid running around the corridor upstairs and outside. So please beware of this when booking since there is no mention of it when reserving or choosing rooms. And Rosa Alpina only allow bookings through their website; there is no way of cross checking reviews anywhere but here on Google which is why I’m sharing our experience. If you come from noisy NY, Milano or DC with the usual background noise, this is no issue. For us who live in a quiet home, this made our nights very long and not restful. The hotel was fully booked so I guess that in spite of paying top price, we probably got one of the worst placed rooms. Another situation that made us nervous too was that during the booking process we were given the options of “enhancing” our stay. We understood clearly that these options are not charged at the moment of booking and that they would later be confirmed by the hotel. We chose a typical mountain BBQ meal, a rafting trip and a guided bike tour. I was told by email that I could not participate as the menu is meat based and I don’t eat meat. The rafting trip said it included transportation to and from the hotel and a minimum of two people. I never got any confirmation until we checked in. And to my surprise, they were confirming the BBQ that they said before it couldn’t be done. They said we could do the rafting at 10 am or 2pm but they had to confirm with the tour operator. We were confirmed last minute and told that we would have to drive 50 minutes to the starting point. Nowhere was this mentioned prior. We ended up going on a last minute taxi they hired with no transportation back from the place. We made it to the hotel almost three hours later than scheduled and were double charged. A very sub par experience, I’m afraid.