Rosewood Sanya

Atlantis Sanya is an impressive luxury resort with stunning ocean views and a vast water park that entertained my whole family. The rooms were immaculate and spacious, and the aquarium in the lobby was mesmerizing. Staff were friendly and attentive, especially Helena who provided excellent service. Although dining prices were a bit high and the beach isn’t great for swimming, the endless facilities including pools, aquarium, and kids’ activities made it a perfect all-in-one family getaway. Highly recommend for families wanting fun and relaxation in Sanya

I stayed here for 2 nights and had a great experience with my little kids. There was many toys for kids in the room preparation and many facilities and activities for kids. I definitely recommend this hotel as a kids friendly hotel in Sanya. With big thanks to Shakhzod who really helped out many things during my stay. I was surprised at not many people are not able to speak English even though 5 star hotel staffs. Our family has a hard time to communicate with people, however, he, Shakhzod, who works at Atlantis helped me every single moment when I had a trouble during the stay. I would like to thank him for his considerable care.

This is a large hotel with a lot of great facilities. We were with friends so nothing could stop us and the kids from having a good time. However, the quality of service and tech is even lower than a 3-star hotel. - Very crowded, messy checkin - Minibar is very basic - Staff are lovely but do not speak English and get confused when you need even a slight customisation of a service or food. It s a challege to do almost anything. - Money Exchange is very hard. The staff counted 500 AUD 3 times and called another person and he counted 3 more times! Took a photo of notes like casinos and finally told me there are wrinkles on the notes and cannot exchange - The barcodes to order food or drink don t work. It s very uncomfortable if you want to order something by the pool. If you manage to request some water, they will bring some warm water in paper cups. - Room cleaning service is slow. - Room shower seems a bit old. Fridge was small and didn t cool things properly. Rooms lacks normal cutlery, plates, glasses you expect from a 5 start hotel. - Rooms don t even have a "do not disturb" sign. - Shows and concerts repeat almost the same routine every night - Restaurants and bars mostly close by 9.30pm. Come on guys! - Prices do not match the quality, service and location. Expect to pay as much as a 5-star hotel in Paris for everything. Massage stars from 150 usd! This place is for local tourists, not foreigners. and seemingly they don t mind some hassle or low quality. - Breakfast has very limited western options. You cannot even find good coffee. No fresh juice. I would like to thank Marina, our lovely hotel contact for English support and hope this feedback is taken in a constructive way to make things better.