Rotorua Coachman Spa Motel

I telephoned Coachman Spa Motel instead of using Booking.com to book accommodation. Management did all they could to secure my booking. We arrived at the property an hour early. The room was ready... Clean, comfortable spacious rooms. The host was welcoming and very accommodating. I returned immediately and booked a second night stay, not expecting a discount. Would I go back? YES, YES, YES.

It was a reasonable environment for overnight rest from travelling. However, I was not impressed with the parking, it did not cater for my my 11 seater Toyota Hi-Ace LWB and it doesn't help very much when neighboring vehicle partially hi-jacks your rooms' parking space. Nonetheless, the hot-tub & bed itself was bliss - 3 star for reasonability.

Rotorua Coachman Spa Motel – Extremely Disappointing Stay (Photos Attached) Our stay at Rotorua Coachman Spa Motel was one of the worst accommodation experiences we’ve had, and I would strongly advise others — especially families — to look elsewhere. We checked in expecting a simple and relaxing night away, but it quickly turned into a stressful and uncomfortable situation. • The stove in our room wasn’t working, and when I tried to get help, there was no one at reception and no answer on the emergency contact number. Eventually, the owner picked up the phone but took over 40 minutes to arrive, despite it already being late in the evening (around 8:30–9:20 PM) and my hungry child waiting for dinner. • When she arrived, she offered no apology or urgency — and when I asked her to help check the stove in the new room, she replied, “I have to go, my dinner is getting cold, I’m hungry.” Completely unprofessional and dismissive. In addition to the lack of service: • The bedding did not feel fresh, which made us question the overall cleanliness of the room. • The spa was not clean at all — far from the relaxing feature they advertise everywhere. • The shower was rusty and mouldy (see attached photos). • The spa can only be used after 9 PM, which is not clearly mentioned during booking — making it essentially unusable for families. • There was no smart TV in the room, so my child had nothing to do, and we hadn’t packed toys thinking we’d only be there for one night. Everything felt outdated, neglected, and poorly managed — from the room conditions to the attitude of the staff. It felt like guest comfort and service were the last priority here. Photos attached show the mouldy shower and general state of disrepair — see for yourself. This was supposed to be a simple staycation but turned into a frustrating night with a hungry, upset child and no support from the motel. Definitely not worth the money or stress. Rating: 1/10 Would not return, and would not recommend to anyone.