Royal Bay Hotel All Inclusive

Worst experience. The hotel is dirty old full of spider webs also a lot of bugs around. The hotel safety is down to 0 there was water leaking straight in the electrical plug also the pool was full of rocks and sand none was cleaning it. There was about 5 seats around the pool. Not recommend. Staff also very rude as they was not accepting our refund request.

I had a very disappointing experience at this hotel. When I booked, it was advertised that the aqua park would be open until September 5th, but it was closed from the moment we arrived. The rooms were dirty, the food was consistently cold, and the staff treated guests poorly. I contacted Booking.com, and their representative tried to reach the hotel to discuss a partial refund and an early check-out so we could move to a different hotel, but the hotel didn’t respond to calls or emails. When I spoke to the manager, she denied receiving any emails and told us to leave if we were unhappy. I cannot recommend this hotel.

I haven't been a guest here but last night my family went for a walk on the beach and when we reached the part in front of this hotel, the place looked like a scene from a horror movie. Super dirty, trash everywhere, beach furniture scattered everywhere (some chairs were even partially inside the water), towels and flip flops just left to rot there... Absolutely horrible. You can't put the name "Royal Bay" on your hotel and let the place looking like a dump. My 6 year old daughter was disgusted and asked me why the place was so dirty.. I was wondering what to tell her.. You have the best spot on the seaside with perfect combination of mountain and sea- take care of it!!