Royal Beach Hotel Tel Aviv by Isrotel Exclusive

It's a great hotel. We had a lot of fun. Everybody is so nice. The breakfast was beyond. The location is on the beach very convenient to walk wherever you want. The pool was amazing experience and also the spa I highly recommend this hotel.

A hotel that claims to be 5 stars but in reality, the staff acts more like it’s a 3-star hotel. Everything costs extra. The room rates are extremely high and simply not worth the price. We were forced to check out at 1 PM on Saturday, even though we specifically asked to pay for a late checkout upon arrival. We were told it would be arranged, but apparently, it wasn’t noted, and we had to leave early. The staff was unfriendly and unhelpful — especially at the front desk. They acted as if they were nightclub bouncers in a shady part of Harlem, New York. In addition, the entire hotel area, including the rooms, smells like cigarettes. The pool is far from what you'd expect from a 5-star hotel — dirty and poorly maintained, as is the poolside area. I frequently stay at Isrotel hotels, and this was a major disappointment. I won’t be coming back. The only positive aspects: the location — right on Tel Aviv’s promenade — and the breakfast. However, there are plenty of better, higher-quality hotels in the area.

3.5 star on the best day! Great location however staff is absolutely terrible! Hosts at the restaurant, spa, pool, guest service all were doing a favor assisting. Complete lack of service. Do yourself a favor, stay away from this place! Only the reception staff was courteous and friendly. Rest didn’t speak English and got visibly annoyed when we asked questions in English about what spa amenities they had. Guy at the pool couldn’t even open his mouth when we asked for directions, just used his chin to point at the direction. Called guest services for beach towels, they couldn’t understand so they hung up twice on me. I am very disappointed. After I brought this up to management, they just called to apologize from the spa, absolutely clueless how to make it up for their lack of service and hospitality! Breakfast felt like the whole country was there, waited for 45 min for an omelet. Bathroom doors in rooms have no locks and massive gaps so you never have full privacy. Told my friends that live in Tel Aviv, apparently it’s a known fact about Istotel hotels, stay away!