Royal Empire Hotel

Clean and spacious rooms. Not far from the night market/Pub Street Our flight out was late in the evening. We left the luggage at the lobby and went sightseeing & shopping all day. Once we got back to the hotel the staff gave us a room to shower & freshen up before our long flight out. Thank a lot for the gesture. Breakfast can be better since there is a lot of international guests

Awful experience. Day 1: They overcharged me. I had to pay upfront for 5 nights. According to the quote, transportation from the hotel to the airport (USD 45) was included. But once I paid, I realized that the transportation was not listed on the invoice. Days 2–3: I was busy with the conference (the main purpose of my visit). Day 4: After the conference ended, I wanted some “me time” and planned to enjoy the spa (sauna, jacuzzi, massage) as advertised on their website. When I tried to book a massage, I was shocked to find out that the spa had been closed for months! This was absolutely not mentioned anywhere on their website. I asked to speak with the manager because I was very upset. I had decided to extend my stay by 2 additional nights specifically because of the amenities. I wanted to visit the temples during the day and relax at the hotel spa afterward. Let me remind you — I had already paid upfront for the whole stay. After discussing with the manager, he agreed to offer me a free massage as compensation for the inconvenience. I asked him to make sure the staff was informed. He said yes. Day 5: Along with two colleagues, we planned to see the sunrise. We were scheduled to leave at 4:45 AM sharp. I asked reception the night before to prepare 3 packed breakfasts and ensure they’d be ready by 4:45. Of course, on Day 5 at 4:45 AM, the breakfasts were nowhere to be seen. Nor at 4:55 AM — by then our guide told us we had to leave and couldn’t wait any longer. Day 6: My last day. The day before (Day 5), I had asked reception to book the promised massage (remember, the one offered by the manager?). At 8:30 AM, while working in my room, I got a call from reception saying the manager denied ever offering a free massage. I asked to speak with him but — surprise — he was “out.” At 9 AM, just before I left for the museum, I asked once more to speak with him. He finally showed up, arms crossed and visibly annoyed: “No, no, no — I never said that.” “I don’t care if you write a bad review.” Conclusion: I love Cambodia and its people, but I would NEVER recommend this hotel. The staff barely speaks English, and I leave with the clear feeling of having been ripped off: • Advertising services they don’t actually offer (no spa, only in-room massages for $25–30 — which is overpriced for Siem Reap) • Wifi barely worked • Manager was rude and unprofessional • No packed breakfast, even though every hotel in Siem Reap does this for early morning departures to Angkor Wat Stay elsewhere!

The hotel is really bad. Barely and lights in the room. There isn’t internet in the hotel room. The bathroom is gross. The bed is uncomfortable. Room service is trash. Manager over exaggerating about keeping the rooms unclean and taking videos of the hotel room without our permission. The food tastes really bad and the breakfast buffet is only open till 7am.