Royal Heritage Pavillion

Staff at. The Royal .botel.has been awsome,They attentive.to whatever .needs I had.and.even gifted .me.with welcome.delicious cookies

Going to premise this review with I should have read the fine print when I booked. Check in...took 20mins to get to out room, deposit is only available in cash not card hold (even though there are signs everywhere in the hotel for visa and to ditch cash). Got to room, wasn't what we were expecting, photo's showed a double bed and a single (we thought perfect for travelling with a kid). Just turns out it was the angle of the photo's to give the wrong impression, small print states two single beds. After argument with reception to say this is not what we booked, we waited another 20mins to be shown the room from the photo which had 2 singles. Other than the above: Pools are great, staff was generally friendly and there was always someone around cleaning something so looked nice. Is a largish room Shower was in the bath and put water everywhere but that is common in Asia. Alittle bit far from pattaya but still plenty to do, 7eleven very close. If it wasn't for the initial check in, and then followed by the near 20min check out. It would be a great hotel. I did apologise to the staff after I read the booking again, but going by the photos, there are a few that clearly look to have a double/single combo.

Paid for a few weeks stay in their most expensive room. It was infested with mice, so they moved me to a smaller cheaper room. And I was still stuck paying for the more expensive one.. Also avoid using the laundry service at this hotel. They will permanently damage your clothes.