Royal Isabela

This place is beautiful, the views are gorgeous and breathtaking. Our server Pedro was amazing. So friendly and outgoing, very informative on food prep and recommendations and he was attentive to us. I’ve been on the island for 3 years and this food and service are the best I have had. Cooked with such savor and perfection. We only stood to eat and did not stay in a villa.

We stayed at the Royal Isabela to celebrate a birthday, and it was incredible! The staff are excellent, the villas are stunning, and the restaurant was delicious. We also did surfing lessons and paddle boarding with Jorge, who was absolutely fantastic- professional, patient, and made both experiences so much fun. Highly recommend! This is such a special place and we can't wait to go back!

The property at Royal Isabela is undeniably stunning, with breathtaking views and a serene atmosphere that feels like an escape from the everyday. Unfortunately, the service experience doesn’t match the setting. Despite its luxury price point, basic guest care leaves much to be desired. Staff interactions often come across as indifferent, and something as simple as a complimentary bottle of water isn’t provided, which feels petty for a resort of this caliber. Dining options are very limited, and the food—while decent—is steeply overpriced, which makes it hard to justify. Housekeeping also needs attention. Spider webs on the ceilings and heavy dust on the curtains make the rooms feel neglected. Opening and closing the drapes shouldn’t leave you needing a shower. If Royal Isabela wants to live up to its promise of luxury, significant improvements in hospitality and cleanliness are necessary. The setting may be five stars, but the guest experience doesn’t come close—especially when guests are paying a fortune to stay here.