Royal Palm Resort

Been here now 3 times. Used to stay in low-rise for over 15 years next door and when they were booked out came to Royal palm instead. This is now our new favorite place. Spectacular views and saw whales breaching outside of the room every day. Great location as can walk to shops, rsl, park, beach, currumbin sanctuary so after big drive from Melbourne, nice to not need the car.

Our spectacular view from the 23rd floor was life affirming. Whales, boats, swimmers surfers and the sun glistening on the surface of the water. Our room was spacious, bright and comfortable. Close to everything.

The rooms were dirty and outdated. There was no air-conditioning, the furniture was very, very old and dirty. We have seen the cockroach eggs on the couch, the couch was disgusting and super dirty, the bathrooms were so dirty and rusty, the bathroom mirrors were rusty, There were so many bugs everywhere in the apartment, lines of ants in the balcony and in the bedrooms, the side tables were so old and the furniture was super outdated and buggy. Shen se asked to change the room because it was so hot and there was no aircon we were told that because we have booked through booking.com they can't help us, they could only help if we made a booking directly through them. I have never lived in such a dirty place before. The dishwasher was stinky. We asked for more toilet papers because there were none, and my son was in the toilet. The toilet paper reached after 2 hours. The view was great, but the customer service was awful, and the apartment was disgusting, and we were told they can only help if we bool directly through them.. I have attached the photos as proof.