Royal Park Hotel Bansko

Overall good. It's a fair deal. Pluses: Great breakfast. Nice spa. Rooms are very good size and quite clean. Minuses: A little bit of oldness can be felt everywhere. Also didn't like the fact that looks like they are trying to save energy - not all the light bulbs are mounted in the ceiling lamps , and you cannot light up the rooms properly at night (if you would like to).

My stay at Royal Park Hotel was generally pleasant, but the staff was extremely unwelcoming and rude. Genevieve, in particular, was dismissive and condescending, reacting with visible frustration to simple requests. Hospitality should be about making guests feel welcome—unfortunately, that was not the case here.

Don’t even know where to start! Terrible Experience – Avoid This Place! The entire hotel and apartments reeked of cigarette smoke, making it unbearable. The bathroom was in shocking condition, with a hole in the wall next to the tap and a poorly placed shower drain that flooded the entire room after one person showered. There wasn’t even a squeegee to deal with the mess. The food was lukewarm with very limited options. We paid extra for an apartment that turned out to be on the 4th floor with no lift, requiring us to navigate broken stone steps with poor lighting. The pool was filthy, with hair and dirt left in every bottom corner. Towels and bedsheets were stained and smelled unpleasant, likely from being left for hours in the smelly hallway. The pool walls were peeling, rust was visible everywhere, and parts of the hotel seemed to be falling apart. The sauna floor was unsafe with rusty nails and loose wood, and the steam room smelled like mold. Basic amenities were missing – no kettle, no hairdryer, and slippers and bathrobes were considered extras that you had to pay for. The room's electrical setup was inconvenient. There was only one socket in the bedroom, hidden behind heavy furniture, and two in the living room, making it impossible to charge a phone overnight (we had a child sleeping in the sofa bed in living room and didn’t want to wake them up early). The staff was unhelpful and unfriendly, making check-in and basic requests a nightmare. There was no welcome or farewell, and staff barely acknowledged us. Customer service was non-existent. To top it off, the WiFi didn’t work, and the TV remote could only turn the TV on and off, requiring the use of buttons on the frame for everything else. The music playing throughout the hotel was obnoxiously loud and unpleasant, from breakfast until dinner. Overall, this was one of the worst hotel experiences I’ve ever had. I would strongly advise against staying here!