Royal Plaza

I enjoyed my Easter break stay at this clean hotel. The breakfast was good, while this hotel offers some positive aspects, it requires renovations to truly meet 4-star standards.. The location is convenient, close to both the beach and town.

The room was small and not very clean. Lot of black hairs throughout the room and bathroom. Even in the mini-fridge! Very outdated. The airco does not do a lot except for making noise. The location is great, very close to the boulevard and the beach. There is a mini market close by. Parking is available on request. The pool is very small and there is not a lot of sunlight. We stayed here for 1 night to see Rimini. It was oke, but would look for a more expensive hotel next time.

BE CAREFUL OF ADDITIONAL PAYMENTS We checked into the hotel, and the listing clearly stated that the price included all taxes. At check-in, no one from the staff mentioned anything about an additional city tax. However, upon check-out, they suddenly demanded an extra payment, and did so in quite a rude manner. When we asked why it wasn’t mentioned on Booking.com that there would be an extra charge (many hotels state clearly that you’ll need to pay a city tax on arrival), we were simply ignored and told that it was “not their problem” that we didn’t know about the tax. When we pointed out that they could have indicated this on Booking.com, and that they should have informed us before check-in, we were dismissively told, “Well, sorry, we forgot — but you still have to pay.” It is completely normal to pay a city tax upon arrival, but the hotel must also indicate this in the price breakdown. On Booking.com this can easily be done, and the fact that the hotel does not show the real total price (and does not specify the amount of the city tax) — then informs guests only after check-out — is not the law or Booking.com’s policy (they are trying to lie to you, claiming it’s not their fault but Booking’s). It is simply a lack of care for service and a misleading pricing practice. The hotel itself is average (not terrible, but nothing special), yet the service was poor. Communication was nonexistent, and there wasn’t even an attempt to have a constructive dialogue with the guest. We were even told, quite openly, “Well, if you want, go ahead and write a bad review.”