Royal Service at Paradisus La Perla Adults Only
Playa Del Carmen · Mexico · 5 Avenida Norte S N
About Royal Service at Paradisus La Perla Adults Only — Luxury Boutique Hotel in Playa Del Carmen
Royal Service at Paradisus La Perla Adults Only is an exceptional 4-star hotel in Playa Del Carmen, Mexico. Guests enjoy a distinctive experience combining world-class facilities including concierge, spa, pool, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.7 / 5
My husband and I absolutely adored our time at this resort. The service is impeccable, we wanted for nothing the entire week. Breakfast quickly became one of our favourite meals, with the food being top notch every morning - special shout out to Ernesto at Hadar for making us feel so welcome each morning, alongside Carlos and Fernando. What a great way to start each day! The option of the quiet pool was perfect for those of us who prefer to relax without a ton of music, and the chairs were comfortably plush. Afternoon’s at the beach were wonderful, with plenty of shade options and friendly staff. Shout out to Ricardo for checking on our needs and remembering our drink orders - even bringing fresh pop without us having to ask! 10/10 would stay here again.
Tony the pool activity director was absolutely amazing! He was very interactive with everybody and made sure everyone was happy. You could tell he really enjoys his job and what he does. Also, Alex in the buffet did an amazing job as well making sure we were happy all hours of the day. In addition, Raina the pool wait staff was always in a happy mood and was very interactive with us. We appreciate all of the kind people at this resort to help make our vacation special.
Beautiful Resort, But Only 5-Star If You Pay Extra The resort grounds and design are stunning — easily 4.5 stars. Activities and drinks were also enjoyable and well-executed. Unfortunately, the food was a major disappointment. Most meals were flavorless or poorly cooked, and one dish (burrata) even seemed spoiled. If you want quality dining, expect to pay ~$100 per person — same goes for upgraded pools and services. There’s a clear two-tier system here: basic guests get mediocre food and limited service, while those who pay extra get the real “5-star” treatment. Add-on fees are everywhere, from food to umbrellas to spa and poolside service. The beach was unusable due to overwhelming seaweed, which other resorts in the area seem to manage better. In short: a beautiful setting, but not worth it unless you’re prepared to pay for every upgrade. Ohh yes and the WiFi was very bad. Super annoying.