Royalton Cayo Santa María

Amazing experience. Beautiful lush scenery. White sand and turquoise warm Ocean. Beautiful beach. Food was good. All a la carte, most likely organic, like all food in Cuba. We did upgrade to their "Diamond club"(I think that’s the term) so, that might make a difference in terms of food or drinks available to you. Keep that in mind when you book. This resort is on an island that has there own electrical system(Same for other resorts on that island) so, the national power outages DOES NOT affect this region. The staff were amazing. From the gardeners to the cleaners to the front desk and waiters. What a beautiful hearted people Cubans are❤️ The professionalism is top notch. This resort is on the smaller size, very intimate. No huge building to spoil the landscape, but 2 stories bungalows with large rooms.

April 2025. Nice resort but not an easy walk to main building. Some small black bugs in the bathroom upon arrival. No view on ground floor. Room was dated. Broken fridge was switched out. Lacking towels and facecloths . Butler service non existant depending on day. Food was good. Excellent service in restaurants. Beach and ocean are clean and very nice. Lack of loungers in pool areas. Pools are clean also.

Just stayed recently at the Royalton Cayo Santa Maria and after using reviews from others to help book my trip I hope this can help others. I have been to Cuba 4 times this year so I knew what to except but was very disappointed with the Royalton. I have had a great experience at all other resorts I stayed at in Cuba and picked The Royalton as I had stayed at the Royalton Hicacos in Veradero and it was an amazing stay. We arrived late at night and the following morning I had some black small bugs all over the vanity, and had got into my toiletries. There was also a huge cockroach on the floor. I asked to move rooms and was told they could not accommodate the change. They sprayed the room and it took care of the small bugs but by the 3 rd day I was ready to pack my things and leave because of the cockroaches. My travel agent got involved and only than magically there was a room available. There is a huge hygiene issue at this resort, heard many guests complain of feeling sick due to food so we ended up playing it safe and not eating any meat/fish for a couple days. My mom finally gave in and tried the Salmon and was sick for the rest of our stay. The staff are amazing and did their best to help us by providing tonic water and what they could but management needs to do better to ensure the safety of their guests. Both rooms we stayed in were very dated, issue with the shower draining in one of the rooms. I appreciate that the resort gave us privileges for food by upgrading us to diamond club but when you are at a point that your afraid to eat due to what you have taken in by watching your surroundings it becomes irrelevant.