Royalton Riviera Cancun An Autograph Collection All Inclusive Resort & Casino

We’ve generally had a great time. Staff are lovely, rooms are comfortable, spacious and a good temperature, and the food is delicious. The pools are lovely and haven’t seemed too crowded. The teens hangout is well equipped and welcoming, and Sergio (staff member running it) was kind and helpful. We’re here in August so there’s been a fair amount of seaweed although the staff work hard to keep it as clear as possible. Sadly, this has given the resort an occasional eggy-sulphury smell but not overly off-putting. We’ve had a great holiday.

This resort sits on protected marsh land, so that means they can't harm any of the animals/creatures that live in the area. Now with that said, we had a room with a private jacuzzi on our balcony. We could absolutely not use it because at night time every bug known to man was on the balcony! Additionally, the marsh is not pretty to look at and the smell from the marsh was absolutely terrible 😫 Since we were celebrating our 22nd wedding anniversary and we were unable to use the private jacuzzi that we paid for we requested a different room. The resort wanted to charge us an additional $300! On a positive note. The beach was beautiful and the service everywhere else on the resort was top notch. The foam pool party was pretty fun!

Not luxurious at all. When we arrived at our room, we immediately noticed the run-down condition of it. There were mosquitoes flying around everywhere inside our room, and 3 dead ones in the tub. The fridge didn’t work, and after complaining several times and the staff telling us they replaced it (they didn’t), we resorted to using our friends’ fridge for our baby formula. The staff knew we had a baby yet put us in a room right next to the loud music area of the resort. My baby ended up getting bitten by a million mosquitoes, and we had to buy bug spray from the gift shop which was $26!!!!! Guest services refused to compensate us for that. They “fumigated” our room (we could not enter for 2 hours) yet the mosquitoes remained. Ordered room service 3 times. First time was fine, second time never came, third time came after an hour and the food was laughably bad. The resort is supposed to have all these bars and restaurants but most of the bars are closed and the restaurants require reservations well in advance. The portions are also really small, like tapas. The buffet was huge but not the quality you would expect. The pools were nice, but the beach was full of seaweed and there were some structures under construction which took away from the vibe. The beach chairs were all really close together and the whole beach area felt like an afterthought. The beach bar ran out of beer and ice. The drinks were also really weak. My friends and I “drank the rainbow” meaning we had a cocktail for every color of the rainbow. 6 cocktails. We were barely buzzed. The pool had a snack window and we got the most outrageously leathery hot dogs I’ve ever seen. The only positive thing about this resort was how hilariously terrible everything was. If you like to laugh and hate luxury, you should definitely come here.