Royalton Splash Riviera Cancun An Autograph Collection All Inclusive Resort

Osvaldo from the entertainment team was brilliant! Great fun and plenty of energy all day with different activities for all ages. Definitely made our holiday extra special! Jesus was excellent at looking after us round the pool all day, ensuring we always had a drink with us and very friendly too! The service in the restaurants so far has been a little slow.. the smoke house was fantastic and our best experience so far

A huge disappointment part 2. See my partner's post for part 1 as this was too long for 1 review and we can only post 1 review each. The nightly activities schedule was consistently incorrect. When they post the events on their app, they do not follow their own schedule, so we missed several of the activities believing we made diner reservation for the right time. For example being told trivia night starts at 8:30pm (on their app) being there at 8:15pm to find the game had already begun and then be told we are too late to join. Pictures included with this post are of the minor injuries (burns) we incurred on some of the water slides at their waterpark. Other slides you have to push yourself down because there isn't enough water flow. Room service is an absolute joke. There is a 90 minute wait, which is almost to be expected, but the orders are always incorrect. Every time we ordered there was always multiple items missing. Every time you order, the staff calls to confirm the order. It would be very easy to let us know if certain items are out for the day if the issue was running out of food (which was another issue). On top of that, if you call to correct it you will be passed around in an endless loop of "let me forward you to someone who can help" and its over the most basic question "Can I get the missing items from my order?" At a certain point you just have to give up. There are a few food/snack stations out by the pools during the day, 1 burgers and American food truck and one tacos and Mexican food truck. Every day they would be out of most items by around 2pm, and after a while it just started to feel cheap. We made several reservations for extras with the hotel like day beds, the jump park, braids for our daughter and dinners. Almost always was there an issue with the reservation in some way and took a part of our time trying to correct the issue. We had to push to make anyone care. I did not drink at all during the trip as I wasn't well however my partner and other vacation friends reported the point was mute, there wasn't alcohol in the drinks. At one point they questioned if it was even liquor in the bottles at the bar. I was aware that the turquoise waters you see online are false/photoshopped images. However, the beach was truly worse than I could have imagined. I didn't set foot in the water and only spent 10 minutes on the beach in total. The smell is enough to keep you away. I'm an easy going person with a sunny disposition on life. I manage my expectations as I realize expectations can set you up for failure. Save your money, save your frustration and pick another resort.

Initially I only started writing this review because I was asked to by Brian with the vibe team who was an awesome guy! However sadly I CANNOT give this resort a 5 star review. I will honest I thought that a lot of the bad reviews were petty and over the top but I have a different perspective now. The exterior of the property is very well kept. The pools and slides were a great time but the interior is different story. It is very run down in some buildings especially 11,12, and 13. Our room has mold yes mold on some walls, bathroom counters, curtains, and it smelled like mold. We asked for a different room and was told we could check out from 12 to 4p in order to get one and then was told that they didn’t have one to put us in for the remainder of the stay. If you do not purchase their excursions or diamond club (which is 100 percent not worth it) then they don’t care to take care of you. Out of all of the restaurants on the property we found only 2 of them to be worth our time which is Taj and Agave. We honestly made the best of our trip staying out of our room from morning to evening. Simply because we would wake up with headaches and coughing because of the mildew and mold smell. This was literally the worst hotel stay I’ve ever experienced. If Marriott cares anything about their name they would ditch this place.