R&R Residenzen Aparthotel

A very nice hotel not far from Mariazell. A nice and helping staff. Rooms are modern and comfortable and the food is very good (we had there both dinner and breakfast)

Super nice friendly staff clean hotel and very relaxing place 👍

Very nice, pleasant place. Clean, modern rooms. Breakfast buffet okay but not varied. E.g. no sausages/shellfish on offer. There are omelettes, eggs, scrambled eggs instead. A very big problem of the whole region is communication in English. Considering that it is a tourist and pilgrimage region - the only valid language is German. Why? Some of the restaurant staff had problems with communication in English. Lemon with tea, please - I say to the waiter. I get a whole lemon... Folders, hotel information, everything - only in German. Ladies cleaning rooms - communication only in German. In addition, they are rude and think that it is in the guest's interest that the cleaning lady understands him, and not the other way round. In principle, you had to ask for cleaning. For a 4* hotel, cosmetics were not replenished, no possibility to use the bar - empty. Contact with workers of hotel - "emergency number" given in the only English-language information on a door - is not served by anyone. When the fire alarm went off at 2:30 at night - there was no contact with the hotel staff for nearly an hour. I omit that the fire alarm system was not connected to either the police or the fire brigade.