RSL Cold & Hot Springs Resort Suao

It's a good hotel. Yet the best part is the dinner services provided by Ms. Pei Chih Lin. The menu is intriguing, not conventional. Ms. Lin explained it to us clearly and patiently. When the soup base is getting to spicy, she repeatedly attempted to tone it down for our comfort. She is warm, patient, helpful, understanding and having a genuine sweet smile all the time. She is the treasure and should be the best valued employee of the hotel.

I booked through Trip.com and wasn’t aware that the room was street view, so I ended up paying an additional TWD 400 per night to upgrade to a mountain view — which was definitely worth it. I traveled by Taiwan Rail from Chiayi and used the local bus within Su’ao. Transportation is very convenient, but it’s important to check the bus schedule in advance. The room, food, and service were all great. I especially want to praise one of the staff members (I believe he works at the concierge). He went the extra mile and made me feel genuinely welcomed — his warm and thoughtful service really made the hotel stand out. His name is 黄舜岚.

Hot springs are the main feature and it was quite relaxing have both the hot and cold springs side by side with the shower just next to the springs. The balcony was a plus but maybe too much wind so the couches were a bit dirty that’s obviously not cleaned by the staff, maybe a bit picky on this point or otherwise the neatness was quite ok. Breakfast was great as it’s consistent with the entire group with local featured dishes. Will consider coming back in the future.