Ruby Louise Hotel Frankfurt

Reject room 126, which is directly above an external wine bar which plays thumping music until midnight every night. In general the hotel seems to have been designed by someone who has only heard about hotels and never actually visited one. - There are no kettles but instead an extra-hot tap on the ground floor in a shared "galley". There are no trays so good luck getting two hot drinks back to your room through all the doors and lifts. - The one and only sink in the room is right next to the bed. You have to wash your hands here after using the toilet! - Squeezing past the end of the bed is challenging due to the TV hanging from the wall at an angle. You have to shuffle. - Terrible electronic check in system which misleads you into foregoing room cleaning. Do NOT accept the drinks voucher. But: the staff undid this without fuss when I came back later and returned the voucher. - Duvet is a weird two part thing, laid out on the bed to imitate a proper double duvet. On the third night of cold midriffs we worked out that it's two single duvets which can be turned sideways and slept under normally. On the plus side, the room was clean and well maintained. The AC was quiet. The staff are nice and do a great job. The bar is fun and serves tasty food and drinks. So it's no disaster. But on balance, I will go elsewhere next time.

The hotel really commits to the “lean” part of its concept: small rooms, minimal service, and everything self-serve. But the “luxury” part? Nowhere to be found. Digital check-in was clunky and awkward. Staff; especially at the bar were more argumentative than helpful, and you can see that same defensiveness in their replies to other reviews here. Not what you’d expect in any guest-facing environment. The room itself was basic. Bed and shower were average, and there’s no phone to contact reception or staff. So when we had an issue, we had to physically go find someone. Then out of nowhere, a maintenance worker showed up at our door wanting to install the peephole, completely unannounced. No heads-up, no explanation. Extremely unprofessional. We also didn’t opt out of cleaning, yet our room wasn’t cleaned daily. It felt more like a cost-saving exercise than a guest experience. The communal hot water tap is not a suitable replacement for an in-room kettle, it barely gets warm and made my coffee taste off. Plus, the noise level on the floor was terrible: every door slams loudly, and there’s no sound insulation. To make matters worse, construction noise from the building next door went on for hours during our stay. I found a review from two months ago describing the exact same issue. The hotel replied saying they’d “take the feedback seriously” and offer guests earplugs, better communication, or a cocktail voucher. We got none of that—so clearly, those promises go nowhere. The location is excellent, and the interiors are well-designed. But at the end of the day, it’s a noisy, poorly run, under-serviced property with lots of marketing language and very little substance. Definitely not worth the price.

Looks nice from outside, but inside bad customer service. The team likes to argue with customers more than serve them or admit their own mistakes. When staff optimizes for their own minimal work, the result is a bad customer experience and no repeat visit Good luck.