Rydges Darwin Central

What’s good: the location. that’s it. The service was non-existent. You have to self check in and check out via a little computer. I mean.. it’s supposed to be a 4 stars hotel ??? I booked by mistake 2 rooms and explained the situation several times to the guys at the reception and absolutely no effort was made to help me get a refund. I really felt like I was bothering them even though I was very calm and nice… that’s a shame. :( all they could say was: “it’s our policy” The room was very basic and the shower was terrible with very very low water flow. I absolutely do not recommend this place. Go to Cavenagh Hotel instead! It’s cheaper and the people are really nice there !!!

I recently stayed here with my mum, There was so much false advertising for this hotel and we were very disappointed, There is no bar or restaurant attached when we booked we were under the impression that there would be a buffet breakfast available at the restaurant and bar attached to the hotel, they aren't open so instead we where given 3 options a day at a local cafe down stairs and around the corner, while it was nice after 9 days it got boring and we weren't allowed to use the vouchers for any other meals so we ended up loosing money and giving them to the staff at the Rydges to use. We had to pay an extra $29 per night for car parking, the card details were taken upon check in and since leaving we keep receiving phone calls about payment when it has already been paid for! It shouldn't cost any extra to park as it is. The pool is very small and doesn't look at all like the photos online. The shower didn't drain properly so had to stand in about an inch of water during a shower and no body wash was in the container. The beds were really uncomfortable and my back was killing me the whole time we stayed there. There isn't even a microwave available to use in the room. No cutlery to make anything we had to buy plastic knives and forks. When they clean your room they don't clean the room properly. We had to ask for extra toilet paper after they had already been. Overall very disappointed in our stay and the general consensus with other people I spoke to staying there felt similarly. I wouldn't recommend staying here the city was really dead apart from on the weekends.

We accidentally made a double booking at this hotel and realized it only when checking in. We immediately explained the situation and asked to cancel one of the two rooms. The second room was never used, and not prepaid. A staff member told us the hotel was fully booked and refused the cancellation. However, this was clearly a lie — we checked online and found multiple room types still available for the same dates. We contacted them twice, politely asking for a goodwill cancellation, but they completely refused — hiding behind policy instead of showing any understanding or flexibility. In the end, they charged us for a room we didn’t use for even one minute. This was not just inflexible — it was deliberately dishonest. This kind of treatment is unacceptable. If you expect honesty and even basic customer service, I recommend you stay far away from this hotel. One of the worst experiences I’ve had in years of traveling.