Rydges Mackay Suites
Mackay · Australia · 9 Gregory Street
About Rydges Mackay Suites — Luxury Boutique Hotel in Mackay
Rydges Mackay Suites is an exceptional 4-star hotel in Mackay, Australia. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, casino, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.8 / 5
🌟⭐️⭐️⭐️🌟 Had a great nights stay at Rydges. Very comfy beds. Spa was perfect for romantic night Took advantage of the complimentary breakfast at Moss on Woods, very good meal there too. Highly Recommend a stay at Rydges when you are in Mackay. Very convenient to everything near the city.
Aircon wasn't cool enough,even the cleaners looked hot. I've cleaned motels/hotels and its vital to have good cool air-conditioned rooms and passageways for workers especially the cleaners and the clients as well.
Reception and customer service extremely poor. Contacted reception requesting an extra pillow as 4 pilllows are advertised in their photos in king studio suites. We only had 2 for a king bed and a 1 spare in the cupboard. The pillows on the bed were quite thin so you really needed the second one. I showed the receptionist the photo of what was advertised and in a full hotel they could not offer 1 extra pillow to a paying guest. They couldnt even be bothered with getting a spare from an empty room that was not booked at 9pm at night.They said in case the room got booked they would be missing a pillow. The receptionist was unthoughtful and showed that he couldn’t care about guests and their experience with staying at their hotel. The hotel and rooms itself is pretty run down and are not the cleanest which we were happy to overlook for 1 night. People remember how they are treated, customer service goes a long way, would not waste money in staying again