Résidence Nell Paris

Lovely hotel. Very tasteful and friendly. Good for families - we are staying as a family of 4.

We booked this place last minute but were very happy to do so! I don’t have anything bad to say about it, very spacious rooms that can even fit 4 people with a little kitchen and basic dishes provided. Great service, comfortable beds, all amenities provided and nice neighborhood with plenty of cafes and restaurants.

Absolutely horrible. The property is totally neglected status. The lift and hall way carpet are both filthy and dated and are in no ways matching a four star rating. We were given 4 complimentary coffee pods as 3 adults staying for two nights. When I asked if we could get more as there were 3 of us we were told “the government’s policy is to provide 4 complimentary pods”. This is utterly ridiculous customer service. I booked this property because a reputable website specialising in boutique hotels recommended this as having the best concierge service in Paris. Well, that was non existent. I asked the reception lady whether she could call a restaurant for me and she said “just speak English”. Shocking. The room is very basic and the facilities are poorly maintained. I do not understand how is this a four star property. Even a 3 star would be rich for it. The bathroom is horribly designed and the shower is at risk of flooding. The only plus side is the location which is close to some of the best bistros in Paris. Stay away from it at all costs.