Sa Creu d en Vall

Was a wonderful stay at the hotel. Special kudos Alice who welcomed us and gave us some amazing suggestions for beaches and places to check out. Breakfast was great and to be able to choose between buffet and a La carte was impressive. Being able to reserve the spa for just your room made it very special too. We had one minor issue with the room but was resolved very quickly with the staff. If you do choose to stay here there are some great authentic restaurants and cafes in the area! Highly recommend checking them out Thanks again!

Cozy place, quiet and beautiful. Plenty of parking around the hotel. Staff is very friendly and the cocktails by the pool were great. However, we won’t be coming back. Some reasons are: - Check-in was very, very slow - No vegan options for lunch or dinner. One or two for breakfast. - Soap, body wash, shampoo and conditioner, all contain honey - The bathtub, one of the reasons for getting that room, was extremely uncomfortable. - There was a huge TV awkwardly placed in a corner of the room, and strangely, no remote control (¿?).

[Update in response to Hotel's Reply] I’m frankly disappointed by the manager’s response, which contains multiple inaccuracies and misrepresentations. First of all, regarding the spa treatment: I was told I would be refunded for the service, yet no refund has been issued. Now they’re changing the story, claiming it’s contingent on a “medical report.” For the record, the source I provided was not a random “Google link” — it was a cited reference from a credible, medically recognized institution. Dismissing it as insufficient is not only disrespectful but also evasive. The manager also claims I gave positive feedback at checkout — that is simply not true. In fact, no one even properly assisted me during checkout. I waited a long time, just like several other reviewers have noted about their check-in/out experience. There was no feedback given, because no one asked. I did not praise the restaurant or the atmosphere. Breakfast was poor, dinner underwhelming, and the entire service experience inconsistent and unprofessional. It’s troubling that instead of taking responsibility, the hotel is trying to rewrite the guest experience. I stand by every word of my original review. If anything, this response from management only reinforces how poorly the hotel handles feedback and guest care. ---------------------------- [Original Review] stayed at Sa Creu Nova Petit Palais Art & Spa expecting a relaxing and premium end to my Mallorca trip — but this place was a complete letdown. Let’s start with the so-called “spa.” The massage I received was handled by what seemed to be an untrained freelancer. There was no consultation, no explanation, no professionalism whatsoever. After the treatment, I felt genuinely uncomfortable and raised my concerns — only to be met with a cold and dismissive attitude from the general manager. No real apology, no accountability. Honestly, it makes me wonder why this hotel even has “Spa” in its name. From my experience, it shouldn’t. Then there’s the breakfast: shockingly poor. Limited choices, bland food, and not even close to what you’d expect at a 5-star hotel — I’ve had better at small guesthouses. Dinner was also underwhelming, served in the same breakfast room on plastic chairs. It felt cheap, awkward, and far from “luxury.” Overall, the hotel might look nice in photos, but don’t be fooled — the service, attitude, and attention to detail are nowhere near 5-star level. If you’re looking for comfort, care, and professionalism, look elsewhere. Definitely not worth the price.