San Grand Hotel

A Luxurious and Thoughtful Stay – Highly Recommended From the moment we arrived, the hotel gave off a luxurious and welcoming atmosphere. The design is beautiful, with elegant details throughout, and the rooms are spotless, stylish, and spacious enough for couples to feel comfortable. We were pleasantly surprised with a complimentary room upgrade, which made our stay even more special. The service was outstanding — far beyond our expectations. The staff were consistently polite, professional, and attentive to every detail, from opening the car and hotel doors to assisting with luggage and arranging transport. Even before our arrival in Vietnam, the hotel team provided helpful information about the visa process and offered tips to enhance our stay. The breakfast was delicious, with a wide variety of fresh options. The only minor inconvenience was that the walls seemed a bit thin, and we could occasionally hear voices from neighboring rooms, but it wasn’t disruptive. Overall, everything else was impeccable. We felt genuinely cared for throughout our stay and would absolutely recommend this hotel to anyone visiting Vietnam.

We were very surprised by the excellent service from the staff here. From recommendations to tours to other requests they handled it perfectly. Special kudos to Anna and her manager for always helping us and giving us recommendations. But every single member of the staff was amazing and the location is perfect for exploring the old quarter. Facilities were also good and any concerns were handled immediately. Looking forward to staying here again 👍

I want to give a special thanks to Bin and Otis. On my last day (Sunday), I couldn’t get a Grab in front of the hotel. They kindly helped carry my luggage and even walked me to a nearby spot where I could catch a taxi. Their thoughtfulness and care left a lasting impression.🥺👍 Thank you so much, Bin and Otis! I had a truly wonderful stay here. Every staff member I met was incredibly kind and welcoming, which made my Hanoi trip even happier. The location is perfect, the facilities are great, and I would absolutely stay at this hotel again if I return to Hanoi. 한국분들 이 호텔 정말 좋아요!