San Luca Palace

We stayed here for a week fantastic rooms great breakfast great town to visit had the best time

Old room, air conditioning was making a lot of noise, quite dark room, furniture and curtains looked overused. Helpful staff. Nice breakfast. Stayed only for one night. If for longer stay, wouldn't choose it.

One of the worst hotel experiences we’ve ever had. Shocking experience – no response from hotel after two complaints We stayed at San Luca Hotel (Room 25, 18–21 July 2025) and were appalled by the state of the room and the treatment we received. The room was unbearably hot, the air conditioning only blew warm air, the light above the wardrobe flickered constantly, and the bathroom flooded every time we used the shower. The furniture was old and the whole space felt neglected. We raised these issues immediately with Leonardo at reception, but he showed no interest and told us there were no other rooms available — a lie, as we later discovered. He disconnected the faulty light and left us in darkness near the entrance. The room remained like a sauna. Over the next few days, we noticed a lot of blood spots on the sheets and woke up with bites. On the final morning, we found live bed bugs crawling on the sheets and headboard. The extreme heat in the room, due to the non-functional air conditioning, had brought them out more each night. The blood stains were from bugs feeding on us at night. It was sickening. When we reported this, Leonardo shrugged and accused us of bringing them in ourselves, which was both insulting and absurd. We spoke to another receptionist who confirmed there were spare rooms and couldn't understand why we weren’t moved or why the room wasn’t closed down. We have since sent two detailed emails to the hotel, including photographic evidence, but have received no response at all. Their silence has left us no choice but to inform others about the true condition of this hotel and the way they treat their guests. We had to discard our clothes and luggage to prevent bringing the infestation home. The emotional and financial toll has been significant. This hotel claims to be 4-star — in reality, it's filthy, mismanaged, and completely uncaring. Avoid at all costs.