Sapporo Stream Hotel

Great hotel. You're getting a good place for what you spend and makes everything about dealing with Sapporo easy. The problem though, they have all sorts of little systems jammed into it that lead to situations of false advertising (VIP only access to services requiring extremely expensive rooms, when the sane choice is to just let the customer pay as they go. And stuff like use ecology clean or no tag for a free qr code, but not if you use did not disturb. Good washing machines and such in the vending machine room. No need to buy detergent, comes with the wash cycle. Would go again.

I stayed 9 nights in June 2025 and booked superior plus double room. I requested the highest floor for my room booking as it was for wedding anniversary celebration and while the hotel replied they couldn't promise but will try, I was glad we managed to stay on the 15th floor. The hotel prepared a card to congratulate us for wedding anniversary which was very thoughtful. My room was quiet with a nice mountain view and my husband and i were able to get good night sleep every night. The cleaning staff was good and replenished the neccessary items like water, room slippers, toothbrushes, refilled shampoo conditioner body wash every day. Best was the toilet as the shower and toilet was together in the same place made it convenient to use the toilet, shower and dry the hair. The aircon was cold enough. Air purifier provided some good white noise to sleep at night. TV had limited channels but there is Netflix and YouTube available that we can sync or login to our own accounts. The hotel has the best location inside Cocono Susukino Mall and is connected directly to Susukino Station. But will need to transfer to three lifts one from mrt to level 1 of mall. Then walk to the other end to take lift to level 7 and then transfer to hotel lift to your room floor. There is also a 15min walk Underpass that connects to Sapporo Station with many underground shops. We used the walkway to walk to the hotel almost every night so as to save some transportation fee. The hotel is also very safe and clean. There is ice machine at level 8 and also the gym is quite big n good but closes at 10pm. Lobby has items like coffee, tea, face wash, shaver cream, comb etc where we could ownself take what is needed. The hotel also provides laundry service at a reasonable cost as we didnt want to wait to do coin laundry on our own. Check in and out was seamless. Will definitely book this hotel again if im visiting Sapporo again! As I booked from Booking.com the credit card exchange rate Sgd to Yen was very poor. Ended up paying extra $100++ dollars due to poor exchange rate. Chose this platform as it was cheaper compared to Agoda and the hotel's website. Maybe would be better if I had paid in japanese yen using Youtrip?

Good location, nice interior design for the room, but poor experience for the service. We stayed for 2 nights and our rooms were breakfast inclusive. The first day we had breakfast without any problems but the next day the receptionist said we were not enable to have our breakfast. At the end the staff said it was their system errors. However, we already lost our appetite for the meal. Another poor experience from the housekeeping, we would like to have an extra towel, we followed the instructions from the housekeeper and placed the magnet on the door. However, the towel never delivered. Disappointed for the service in such a new hotel.