Savoy Westend Hotel

Savoy is a fantastic resort. The staff is incredibly friendly, the spa is amazing (I recommend getting a massage), and the food/bar is astounding. The location of the resort is nice because it’s a short walk to the town center. Karlovy Vary is a beautiful small town, but you’d never even need to leave the resort. It’s wonderful!

The stay was overall good but there are a few niggles that I have considering this is a 5star hotel. Firstly the room we initially had was very cosy but it was noisy, had a non functioning AC which meant that it got very warm (25 degrees compared to the outside of 18) and the blinds were so bad that my girlfriend and I were awake from 6-7 am. The staff were very accommodating and got us a new room however. The breakfast is fine but nothing special so a bit expensive for €25 a day. What is a bit weird is that after checkout, we were not allowed to continue using the spa facilities or anything, they essentially told us to find something else to do, which I find very odd for a 5 star hotel where you cannot select your checkout time. I have never had this anywhere, even after checkout I have always been allowed to remain at the swimming pool or other. So overall the experience was ok but could be better.

Terrible Experience - Rude Staff, Poor Service, and Unprofessional Management My stay at the Hotel Savoy Westend in Karlovy Vary was, without a doubt, one of the worst hotel experiences I’ve ever had. I was humiliated and insulted during my stay, particularly in the restaurant, where the service was nothing short of disgraceful. The way the staff treated me made me feel as though I was being served out of their own unwillingness, with undertones of racism in their behavior. The tipping point came when they failed to even provide me with basic silverware during one of my meals. This level of negligence forced me to leave the dining hall entirely and report the incident to the management. Shockingly, no action was taken. Not a single apology was offered. This lack of accountability and disregard for guest concerns is unacceptable for any establishment, let alone one that presents itself as a luxury hotel. I decided to leave the hotel a day early because of the unbearable treatment. However, when I requested reimbursement for the unused night as a gesture of goodwill given my negative experience, the management outright refused. Instead of addressing my concerns or attempting to fix my experience, they coldly stated they could not refund me. This lack of empathy and effort to resolve the situation left me deeply dissatisfied and even more upset. Beyond the disgraceful customer service, the housekeeping was equally appalling. My room was not vacuumed for the majority of my 10-day stay, and it may have been cleaned only once. The minibar was not replenished, further reflecting the hotel’s disinterest in providing basic services to its guests. In summary, this hotel fails on every level: subpar customer service, unprofessional management, careless housekeeping, and an overall dismissive attitude toward guest concerns. I would highly recommend avoiding the Hotel Savoy Westend in Karlovy Vary. Do yourself a favor and choose a hotel that values its guests and provides the respect and care they deserve.