Sawgrass Marriott Golf Resort & Spa

I just stayed at this hotel for the first time and it was a great experience! The second day we were there we met Julia (and her fabulous dog Barney) and I cannot say enough good things about her. We started looking forward to seeing her every morning because she was always pleasant, professional, and very knowledgeable about the property as well as the area. She was a true delight!

We really did enjoy our stay overall—the staff and the hotel grounds were both highlights and contributed to a relaxing experience. The atmosphere was welcoming, and we appreciated the care that went into the landscaping and overall maintenance of the property. Positives • 🏖️ Great pool – Clean, spacious, and a central part of the resort vibe. • 🍽️ Variety of restaurants – Nice range of options to choose from without needing to leave the property. • 🚐 Convenient beach shuttle – Easy access to the beach without any hassle. • 🛏️ Spacious rooms – Plenty of room to spread out and relax. • 😊 Friendly, attentive staff – Everyone we encountered was warm and helpful. • 🧹 Housekeeping was solid – Rooms were clean and well-maintained throughout our stay. Negatives • 🌡️ A/C in room was underwhelming – It didn’t cool below 70–71°F, even with a box fan provided. • 🍹 Drink ticket confusion – Resort fee includes 2 drink tickets, which say they’re valid at all outlets except the beach club and Starbucks—but we were told they were only valid in the lobby. • 🧼 Towels were thin – Could be upgraded for better comfort. • 🌿 Appreciate eco-friendly initiatives, but wish they’d still provide: • A nicer pump hand soap & lotion • Basic amenities like Q-tips

This place is horribly outdated and in need of better maintenance! I came here for a conference and even though I’m not a golfer, I knew enough about the course to know that golfers would expect to stay in a much better place than where I stayed! Checking in was ok. I will say that throughout my stay I needed to go back to the check-in desk as my room key didn’t allow me access to the self-parking lot, even though it was supposed to. Each time I went there, there were only 2 people working and a line – this is ridiculous! The one time I waited and spoke to someone, she took my card and came back and said it was fixed. Well, it wasn’t, because the next time I went to use it, once again I had to press the button to get someone to open the gate for me. As for my room – horrible! The couch and all the furniture was outdated, stained, saggy, and simply nasty. The bathroom smelled musty and moldy. One of the light bulbs next to the mirror was blown out. The shower gel fell off the wall. The towels were refreshed each day, but each towel was VERY old and thin, definitely should have been replaced long ago. There were issues with light switches on walls or lamps that didn’t work. The outside is very poorly marked, you don’t know which group of apartments (or villas, as they call them) are which number until you walk up to them and read the number on the door. I could go on and on… But it grossed me out to stay here. The common areas of the property are beautiful though, which is a contradiction to those experiencing what it’s like to stay in the rooms. I spoke to many others in our group, as well as friends who have stayed here in the past and 100% of everyone I talked said the same as what I just stated above – it’s a very outdated property!