SBH Maxorata Resort All inclusive

The room, wow! Stayed at SBH chain hotels 3 times now as we love them, but this hotel room was definitely the best standard and cleanliness we’ve experienced. Very modern, clean and fresh. The sun beds have to be paid for, which is fine, but….. the hotel staff do not stop people coming down. We paid for the beds, for the day and were told very clearly no under 18s, and they have to be paid for. Not one staff member checked through the day and there were loads of people in and out etc. They can’t be blamed as it isn’t signposted or hotel guests made aware that the area is private. But the staff did not keep a check on this, and was pointless to pay for it. The food, standard all inclusive I guess. The quality of the food was not the best. Having stayed at other chains, the quality in this one was far below the standard SBH has set at other hotels The dining room was always busy, to be expected when the hotel is so big and so busy, but never struggled to find a table in there. The all inclusive was fine, the only thing we struggled with was that the snack bar had one staff member at the bar and it was so busy, that they should have opened up the pool bar or put another staff member on, as it was quite chaotic down there a lot of the time All in all, there were good and bad points like all hotels and all inclusive resorts, it was a great distance away from the beach and shopping so always had something to keep occupied.

The Maxorata Resort has some nice facilities, but there are a few areas that could be improved. The food was okay but definitely has room for improvement in terms of variety and taste. The hotel itself is quite large, which can make it feel a bit impersonal and sometimes confusing to find your way around. The staff were not very friendly and seemed to work like they were on an assembly line, which made the atmosphere less welcoming. While the location is good, the overall experience felt a bit cold and could be better organized

The only good things, which I can say about this hotel is good localization, nice views especially from infinity pool and modern room. Apart from that terrible food which tasted really bad and looked unappealing. The staff did their so called very basic job but it lacked attention to details and warmth, which should be a standard in 4 stars hotel, but not in this case. We had a room with seaview and needed to change it 3 times, wasting holiday time to get what we paid for. The common places were very dirty and disgusting, after 48 hours I called the reception asking if they could do something with dead cockroaches on corridor (I am praying to do not bring unwanted guest/s home). Our ask to change bedsheets was ignored even though I left a tip and card written in english and spanish). What is surpsing me is that almost all staff do not speak english what shall be an aboslute minimum skill to work in every hotel (not mentioning the one which pretends to have 4 stars). Also during last day someone took our hats which we bought in Morro Jable - they disappeared together with bunch of dirty plates and glasses, which were left on a table for hours and I kept eye on our stuff while playing billard. It was matter of minutes, so strange coincidence. The reception told us it not their job to help us while just simple action like checking who is on a day shift cleaning the common area could be helpful. In my opinion nothing was done and it is a shame. I definitelly do not recommend this hotel especilaly in comparison to Barcello Occidential Jandia Playa. The price does not differ much but you will feel huuuuge difference.