Schloss Lieser Autograph Collection

We stayed for two nights in July, primarily to relax and unwind. During our stay, we enjoyed dinner at the restaurant, had massages, and spent time swimming in the pool. Overall, it was a lovely experience. Our only two critiques were that the property seemed slightly understaffed, and the air conditioning didn’t cool the room as well as expected. That said, it’s one of the most beautiful hotels we’ve visited, with a peaceful and serene location.

A 5 star building with a 3 star hotel. We stayed in the Emperor Suite (935 euros per night), which is stunning. But the whole experience feels more like a 3 star hotel than a luxury property. No welcome on arrival, no one parks your car for you (and parking is 22 euros - mind you, this is in the countryside, not in a city), then queue at reception while one of the staff was busy showing non-paying guests around the hotel and only one other person was at the desk. Finally was offered a welcome drink, which never appeared. Went to the desk and politely asked if we could please have it and felt like I was annoying the clerk. No one took us up to our suite or explained anything about the 125sqm room - that does have some quirks (including, unbelievably a glass toilet door that you can see through!). A lot of staff do not speak English, or very little, nor German (a lot of overseas workers) and service is amateurish across the hotel. The breakfast is average. One of the two showers by the pool was broken, as was the single water fountain, and were not fixed during our stay. There were dirty towels everywhere. The restaurant, Purircelli, does not deserve a Michelin star (see my review elsewhere) and is significantly overpriced for what it offers. The building itself however is gorgeous and the area is great. The Emperor suite is stunning.

Stopped by for a coffee and cake on their terrace, but they only had one server for the whole terrace (20+ tables) and the cakes weren't available because they weren't delivered yet, despite it having been open for 3 hours already. You'd expect a expensive and high end place like this to have significantly better service, especially during prime tourist season. The ice cream was god though.