Schlosshotel Römischer Kaiser

Extraordinary experience at the center of Vienna. I got a problem on the property I booked (my fault) and I had no place to sleep and by coincidence I discover this place. Very easy check -in and very kind receptionist, the hotel has a lot of history and you can see it on every corner, if you like new, morden and soulless properties this is definitely not for you, but if you value history this is definitely a must. Everything was working perfectly and the breakfast is one of the best well presented breakfasts I have ever seen. Overall, I would repeat for sure.

This hotel offers luxury stay walking distance from the Vienna Opera House, St Stephen Dom and the museum quarter to name a few. From the welcoming arrival they offer comfortable & spacious rooms with decent coffee. In the lobby information for sites, restaurants and even the weather are available on request. There are a coffee station and comfortable lounge at the entrance, even has umbrellas for the guests. The attention to detail, staff willingness to assist (even recommendation for "apfel strudel") make this hotel one of the best I have ever stayed in. Highly recommended.

❌ Very disappointing experience – rude staff, discrimination, and emotional harm From the moment we arrived, the staff treated us with rudeness and zero professionalism. Instead of a warm welcome, we were met with an unwelcoming and uncomfortable attitude. What made it worse was the discrimination against our service dog. Even after we clearly explained that it was a certified service animal, they refused entry with a complete lack of empathy or understanding. This wasn’t about bringing a pet – it was about the legal right to be accompanied by a trained service dog. This behavior is not only unacceptable – it’s against the law. Their ignorance and disrespect toward guests with disabilities was shocking. We have already reported this incident to the Austrian Ombudsman for Disability and the Equal Treatment Commission (Gleichbehandlungsanwaltschaft), both of which investigate discrimination and promote inclusive practices in Austria. ⚠️ Beyond the legal issue, the traumatizing experience and emotional distress caused by this situation severely impacted our trip. What should have been a peaceful and enjoyable moment turned into stress, exclusion, and harm to our wellbeing. Customer service was terrible and the overall atmosphere did not match the rating or expectations. 👎 I do not recommend this hotel to anyone who values respect, inclusion, or proper hospitality.