Seamarq Hotel

If you're seeking an unforgettable holiday in Korea, you should give this place a go. It was designed by the world-famous architect Richard Meier, and every corner of the hotel is beautiful. My favourite room type would be the corner suite that features a stunning ocean view, a beautiful standalone hot tub with a phenomenal view of the East Sea, and a separate bedroom and living room. They have two dining venues; The Restaurant, which is the buffet restaurant, and The Chef's table, which offers some nice course meals.

Beautiful architecture, amazing service, great view. But the food… was a huge disappointment. I was expecting a 5 star hotel meal, not a 29.99 dollar all you can eat meal. I know it is a buffet style dinner so you can’t really complain about the temperature or the freshness of food that much. But a lots of food were not seasoned properly, where simple things like soups and pasta being too sweet, too blend or too salty. Selection of desserts were good, in comparison to the food. Breakfast was much better than dinner as selection of bread was fresh and delicious, but the warm food section still had some unseasoned low quality food. Aside from the food, staffs at concierge desk and the fronts were all so sweet and gentle. We stayed in the gallery deluxe, which give access to view in 3 directions as well as a private balcony. Condition of the room was great, I could tell it was being maintained with care. The architecture is absolutely stunning and creates beautiful scenery with the nature. I would definitely go back for the view and spa. But next time I come back I would probably not get the complimentary meals with hotel.

I am leaving this review to help improve the customer service of the hotel and for future guests who may choose to stay here. When we left a review about an unpleasant experience at Simark Hotel, the hotel contacted us on our personal phone, mentioning legal review and suggesting the deletion of the review. (As we have already communicated via email and phone, they know our personal information, and since the issue was not properly addressed, I left the first review which is deleted at the moment, cause we were scared with their call at first) Even I was unable to talk when they gave me a call, so I said “I am unable to talk now”, then the response was, "Then just listen without saying anything. Feel free to record this conversation." I am leaving this review based on the recorded call and only mentioning the objective facts out of fear that this comment may also be subject to legal threats. I hope the hotel's customer service will improve to match the excellent facilities in the future.