Seascape

My 2 young boys played battle blasters with Sharon, and had an amazing time. And she made the experience just that little bit more special bear in mind. Both my children have additional needs, but the whole result in general. Has been magical.

This is the first time we've been to this park, lovely! Nice place, swimming pool is probably one of the biggest we have been to. Friendly staff and clean. Slight downside to the room, the caravan bedrooms were tiny, possibly because one of the smaller caravans on the site but the double bed was more like a big single. Good mattress and comfy so thank you for that.

Great holiday, might seem strange that a great holiday has a 1 star rating from me. I am still on park for a week as I write this. I will start with the good. The resort is nice and clean and well set out, there is lots to do for our kids. We went to the restaurant which serves nice food, staff were lovely and the bar was nice and clean. I would absolutely recommend here. So why did I give it a 1 star? I simply couldn't give any higher as the problem was disgusting. When we arrived our van keys were not ready at 16.00. We were then told that our van wasn't ready and that the cleaners would leave the keys inside. When we approached the caravan every window was open as far as it would go as was the door. I immediately said to my wife 'there has been a problem with our van they are airing it out because of a smell.' we got into the van and there was a smell of urine. We went and bought some air freshener and sprayed the sofa incase a pet had urinated on the sofa although it was dry. After going out for a meal we returned to the van showered and went to bed. At about 3 in the morning my wife said her back was wet. Turning on the lights the sheet had turned brown from the mattress. On inspection the mattress had been urinated on the mattress had been turned over by the cleaners and a sheet put on. My wife and I had to get up and shower at 3 am throw our pyjamas out and sleep the rest of the night on the sofa. We went to customer services the following morning and I explained the situation and the cleaners were sent up to put a new mattress on the frame. No apology no explanation. I can guarantee the cleaners and staff knew about the soiled mattress when they were cleaning the van. Every opening was fully open to air the caravan, The mattress had been turned, The van was late for check in, There was a definite smell of urine throughout the van, The customer services member we reported it to, who was also the one who checked us in the previous day was not shocked or surprised when I told her. I have had 2 great holidays here but can't get past the fact that rather than make the van hygienically safe from infection the cleaners flipped the mattress over to save them getting a replacement.