Sebastians

This was my second stay at Sebastians, both times with my two dachshunds (apologies for their enthusiastic barking hellos!). Rooms 9 and 10 are beautifully presented, incredibly comfortable, and very dog-friendly — we were even welcomed with a bowl and some lovely treats for the pups. Every member of staff is so friendly and welcoming, which really adds to the experience. I often visit family at the Butchers Arms just across the way, so it’s a real comfort knowing I’ve found my home from home here at Sebastian’s. Looking forward to many more stays!

Room was quirky and not straight, the wardrobe door was hanging on by a thread. When I booked I was certain it was a B&B but we saw no sign of any breakfast. At night, because it's in the centre of town it sounded like a race track outside, with cars reving up almost under the window. On the Saturday morning I woke to the sound of a street cleaner, followed by the bin men, sometime before 7am. There were two redeeming features, firstly the shower was amazing.. and second, because it was in the centre of town we were able to find breakfast relatively quickly. Additional awkwardness is that the car park is not easy to find with room for only 4-5 cars.

Disappointing. The staff at the reception/phone are very rude. We were party of 8, two separate bookings, and when we arrived they put us in the wrong room. I emailed them about the arrival time. After we left, I got a message from the hotel that they had taken all our belongings to a different room. First, it feels a bit invasive that someone unknown is packing our stuff and moving them to the different room. Second, no apologies or accountability of the mix up. I understand mix up happens and all they needed to tell us "we are sorry for the mix up" and all is good, instead the woman on the phone was very rude when we struggled to get in our new room at midnight. It was the cleaners who provided the room. In addition, we were promised to get the rest of the room details at 3pm. But we needed to ask them ourselves at 8pm, because we never received them. Apparently, these should come via portal, which we never received. Very unprofessional behaviour overall. I can not recommend this place, especially if you are planning to book more than 1 room. It's such a shame as the rooms are beautiful.