Secrets Aura Cozumel Adults Only

Far from the town, food was decent for an all inclusive. The service was fantastic my room was always clean although somewhat dated and empty for its size. Lovely location with lots of fish right off the beach. Not exactly a solo stay spot but great adults only place if you want peace and quiet.

Let me tell you a few secrets about this resort. You will be constantly chased by mosquitoes from the moment you step foot on the property. You will reach your moldy room and realize multiple lights are out of order and that there is an unplugged toilet and pubic hairs in your bath tub. You will try to call the front desk, but will give up because no one picks up. If you're lucky, you might enjoy a nice sunset. And finally, when you complain to the resort about the unclean room and nonfunctional lights, they will insult you and your family and then proceed to say they can do nothing for you. The secret that is worth knowing is pay extra and stay at palace, you will actually enjoy your stay at palace, probably not so much here!

I am not one to write reviews. But this has truly been one of the most disappointing experiences in a hotel/resort I have ever experienced. The first day on our arrival, the first five-ten minutes was great. Then quickly that turned into a sales pitch that was almost an hour long. In hot temperatures. After explaining that my fiancé and I were not interested but we would let her know if we changed our mind she then proceeded to continuously make us feel bad for not coming to the dinner she was trying to have us sign up for. Our next few days included being constantly reminded on why we should have stayed somewhere else. All of the food at the buffet was either ice cold, had flies, or was just completely gone. No matter how early you showed up. Room service food was always cold as well. We also both felt very sick after eating and would not feel sick after eating at restaurants off of the resort. The staff would clearly catch an attitude with you and make you feel like a complete inconvenience if you asked them something as simple as what time it was. House keeping would say they are coming at a certain time and we would come back to our room hours later and nothing had been done. Every day our food from room service would sit outside of our door from 10 am all the way until sometimes the next day in the AFTERNOON OR NIGHT. We had said our problems to a staff member and they had shown apologies by sending us a bottle of champagne. We truly thought that would be the end of the issues. But then worst of all on our last night we had gone to dinner outside of the resort and I had quickly ran back to the room to change my dress and there was a staff member knocking on the door I said “one second I’m changing!” Then the staff member proceeded to walk in anyway and I had to run to shut the door. That is just ridiculous. They also lack security. There are only cameras in the entrance area and shops on the resort. Absolutely no cameras in the hallways or stairwells. Which is a completely safety issue!!! We truly did want to fall in love with this place and it really saddens us both that we did not at all. On the bright side at least there was a beautiful beach to look at and the island was a very beautiful place. I really hope everyone at Secrets Aura does not take this review as a harsh criticism but as a learning experience to make sure future guest have a much better experience than we did.