Secrets Huatulco Resort & Spa

The hotel has modern facilities, although some areas need maintenance. The food in the restaurants is excellent, offering great variety in the breakfast and lunch area. The restaurants for dinner are amazing in terms of taste. My favorite was the French restaurant and the steakhouse. The service of "some" waiters left much to be desired. You could see a preference for international guests, and in my opinion, nationals and internationals should be treated well, at the end of the day we are all paying for it. One day of our stay, they left the bathroom a bit dirty. Be careful when you get to the front desk, timeshare salesmen approach you with the intention of selling you a membership. Maybe there are people interested in it, but that strategy is very impolite. Overall, it is an incredible place to rest, but there are aspects that could be improved.

My wife and I liked this resort. All the food we tried was good. Hotel staff was friendly and helpful, to include the lifesaver at the beatch. The entertainment was good and had a variety of things to do. I'm comparison to other resorts we've been to, this one is more on the calm side, more to relax it seemed. They do try to sell you on their vacation club but if you let them know you are not interested, they are not pushy. Overall good and would return given the opportunity. It could use some repairs here and there but nothing bad.

As a loyal Secrets guest, I've always equated the brand with a higher experience than most premium all-inclusives. Unfortunately, Secrets Huatulco shattered that illusion. The neglect was obvious in the public areas. The main pool was missing large patches of tiles, looking cheap and run-down. The main elevator leaked constantly, and its filthy glass ruined what should have been a stunning view of one of the most spectacular of the famous Huatulco bays. Our room was no better. The wood furniture was in dismal condition and the large mirror was damaged to a point I've never seen in a hotel before. The bathtub was disgusting; turning on the jets filled the tub with stinky water and dozens of insects (we have the video). And of course, in a classic display of five-star logic, the see-through toilet door didn't even close all the way. The general atmosphere and hygiene were just as bad. Poolside was a free-for-all: one guest smoked and ashed in the pool while another blasted a personal speaker, with zero staff intervention. The buffet's hygiene was worse, with flies crawling over the bread. Unsurprisingly, I got a stomach infection—and we only ate at the resort. To top it off, none of the bars had a drink menu. The irony? They were filming a cocktail promo, but when I ordered the drink being featured, I got something completely different. This was a major disappointment and not the luxury experience we paid for.