Secrets Mallorca Villamil Resort & Spa Adults Only

-Best waitor for us was Jesus -Best barman for us was Carlos The lunches are better meal qualitywise than the restaurant dinners - meal quality of the dinners could be slightly improved but do not get me wrong we had a fantastic stay and really enjoyed our holiday at the hotel. Thank you all very much for all the work that went into giving us a really wonderful stay at your lovely hotel - all of the hotel staff were very friendly, attentive and kind:)

This is a newly acquired Hyatt property and while the general staff is friendly and attentive, the management there does little to make a globalist member feel special. Despite the availability of numerous upgraded suites to our ocean view junior club, no upgrades were offered and when asked we were told “we did not pay for such”. Pointing out the obvious did not address the question of “why not” as this is not our experience at other Hyatt properties.

My sister an I stayed here june 13-18th, last minute booking. It was extremely expensive, but we did upgrade to a preferred suite. The room was clean, on arrival but was really one large unsuite room, as the 2 chairs were in the bedroom. Lights went out automatically on the balcony at 11pm, so we had to sit in the dark some nights. The cleaners often forgot to empty certain bins, nor did they stock the minimum bar daily ( as advertised). It took a complaint to reception to rectify. Food was very good during the day in all the facilities and 99% of staff were very friendly and polite. One or 2 were just rude, we were in the world dining room, and one female waitress cleared away all spoons for desserts so no one could have any ( there were some diners left eating after the 9.30pm deadline) she gave me the dirtiest of looks and reluctantly passed me a dirty server out of a bucket! ( she had shaved hair on one side and a bad attitude). We booked 1 evening meal at the sea grill, ( included) we sat at 8.30pm and at 10pm we walked out, in that time we had a starter at 9.15pm and fed on bread, no meal and the waiter who said he " was just doing drinks" failed to serve drinks, we were told by reception we were not the only ones who walked out. Room service never got the order correct even when ordered in Spanish. No snacks as advertised only found them as we waited for our taxi to leave. Poor service at times, only held together by some fabulous staff who try, the demographic was mostly German retirees aged about 65. We went out most evenings to escape. If you are booking we recomend just get a regular room or SC apartment as the extra you pay, there is no difference between that and preffered, its an excuse to charge extra. Location cannot be faulted.