Secrets Wild Orchid Montego Bay Luxury Adults Only All Inclusive

The property and resort is nice, although we weren't blown away or impressed above our expectations. The food is delicious, however there are some that I would avoid, such as El Patio. The a la carte dinners also took a long time, up to 2 hours if you also have dessert, which lead to long wait times if you don't arrive close to opening at 6:00. The app was also not accurate, listing hours for each restaurant, which changed our plans more than once when we arrived to a closed restaurant. Room service was quite slow at times, so we only ordered breakfast which was more prompt. The very large size of the resort (combining 3 resorts) seems to be a challenge from a service and maintenance aspect. The pool area was clean. Although the beach/ocean had a high amount of sargassum, it was still swimmable. The ocean only gets around 3-5ft deep up to the buoys. Lots of beach chairs available. Pool chairs were more limited. This is the 2nd Secrets we have stayed at, and Secrets Cap Cana was a more impressive resort to us, and left us expecting more from Wild Orchid. Overall, this is a good resort worth going to and we had a great time, but unless it is your first time at an all inclusive, you should adjust your expectations.

In general would give this resort a 3.5 out of 5. They desperately need to remodel and upgrade their rooms, pool, restaurants décor etc. The hospitality was not always good, a lot of times the women would give a lot of attitude and make it seem like getting our requests were such a pain to them. Our toilet was clogged one of the nights just because they didn't work well enough. I had to call front desk 3 times with a wait of over an hour, no one came. I had to go down to front desk and demand maintenance to ride in the elevator with me to fix the issue. A few days later when we were making a reservation to a restaurant the hostess was oh room # XXX you guys had the toilet complaint - EXCUSE ME? First of very unprofessional you would bring that up at dinner, secondly it wasn't my fault maintenance was not doing their job and I had to yell at them to do so. The food was really good however, the wait for receiving your food was sometimes over an hour. The hibachi experience was one of our top memories - definitely recommend. The coffee shop had great coffee and the women there were very nice there. The beach area was great, beautiful, calm waves with amazing sunset. In general I do not think the cost for this resort was worth what we got

I wanted to share some feedback regarding our current stay at your resort. While we were very much looking forward to this trip – especially as we’re celebrating our belated honeymoon – unfortunately, our experience so far has been underwhelming and disappointing in a number of ways. We arrived at the resort at 10:30 AM and were informed that check-in would be at 3 PM, which we fully understand. However, the resort didn’t appear to be particularly busy, so we were hopeful that our room might be ready a little earlier. Despite checking in with the staff multiple times throughout the day, we were not able to access our room until 3:20 PM. Once in the room, we found it to be nice overall, but the “ocean front” view was not what we expected. Our room is located in the corner with a peeling wall immediately to the right, which significantly detracts from the view and ambiance. There have also been several maintenance issues: • The air conditioning won’t cool below 20°C, hovering instead between 21.5–23°C. • The coffee maker doesn’t work at all. • The mini-fridge stopped working altogether. I’ve attempted to call the front desk multiple times, and after finally getting someone, I was transferred to another line that went unanswered. Additionally, we’ve noticed that many of the restaurants and shared spaces like the lobby and elevators lack proper air conditioning, making it uncomfortably warm throughout the resort. While the food so far has been pretty good, the service has been quite slow. At check-in, we were asked if we were celebrating anything special, and we mentioned that this trip is our belated honeymoon. The staff member asked if this had been noted on our booking – which it had, via our travel agent – but we’ve received no acknowledgment or effort from the resort to make the occasion feel special. No champagne, no romantic touches in the room, not even a simple welcome note. By contrast, during my previous honeymoon at Sandals Grenada, they went above and beyond – with room upgrades, floral arrangements, towel art, and attentive service that really made the trip memorable. Unfortunately, this stay with Secrets has fallen short in comparison, and as it stands, we likely wouldn’t choose to book with this brand again in the future. We’re here until Friday and hope that things may improve in the meantime. I felt it was important to share this feedback in hopes that it can be addressed while we’re still on the property.