Sedona Hotel Yangon

I got a bad experience visiting the restaurant in July. We saw unfinished dirty things inside the female toilets in ground floor. So, we shared the info to the staffs wearing hotel uniforms for dirty things. But she didn’t care about and told us to inform housekeeping staffs not to them. My concern is that they should understand as they all are same as parts of the Hotel. Hospitality is not wearing skirts & blazer, not wearing hotel uniforms but it is their attitude.

Honestly, Sedona is one of the worst hotels I have ever stayed in Yangon. Worst customer service! Me and my partner were thinking of having a nice evening at Sedona, so my partner booked the hotel with the lounge access through agoda website. But when we got there, they told us that the lounge is closed. But it was shown on agoda website and we were able to book the room with the lounge access. But not only they told us that the lounge was closed and were not going to do anything about it but also told us that they don’t do business with agoda. That was told by Mr. Smith from the reception. Well, I have questions. If you don’t do business with agoda, why were we able to book through agoda and with lounge access? We asked if we could get something back for the lounge access like dinner or something else, literally they told us that it’s not their problem and they can’t do anything about it! They were very rude, had no decent customer service! But yeah, we lost our lounge access and they ignored about valuing the customers! I would never stay at Sedona again! The pool was also occupied by the large event and couldn’t even enjoy ourselves!

I had a deeply concerning experience at this hotel. My friends, who were working in the hotel's business suites, were photographed by hotel staff using a mobile phone without their permission while they were simply resting on a public sofa in the lobby area. To make matters worse, they were warned not to rest there again. This kind of behavior is completely unacceptable and unprofessional. It seemed that hotel staffs are trained by hotel management to watch guests and take photo every action. The reason given is that one of them had their eyes closed, and it might look inappropriate to other guests/visitors. This is absolutely unacceptable. Taking photos of people without their consent is a serious invasion of privacy, regardless of the situation. It's even more concerning that they were then warned not to rest there again.