Seminar & Erlebnishotel RömerTurm

Great location on top of the hill with an amazing view of the lake. Breakfast and dinner with this view are priceless! Rooms are a bit vintage-style (they could be updated) but they are OK for the price.

The view from the hotel (apt terrace and restaurant) is nice. Hotel is a little outdated (ie furniture), nevertheless rooms are big and clean (very important). The terraces are also large. I gave 4* because one of the bathrooms in the apartment was closed and the main bathroom has a drape (not fancy enough for me :) Slippers and toiletries provided, suites also had jacuzzi. Breakfast good enough, same for dinner, 4* out of 5. Reception personel is welcoming.

Wanted to treat a friend for a Sunday drinks and we drove far out for this particular location since I have been here before and used to think highly of it. Paolo the waiter was disgustingly rude. Not only did he discriminate based on appearance and lack of German communication, he behaved in an absolute manner unbecoming of such an establishment. I have been here before with many friends and I have never been treated with such disrespectful attitude. He refused to serve us and told us to go away. His colleague (the lady) was much more accomodating and is a true representation of the establishment. Naturally we escalated this to the hotel manager who tried explaining to us that they are under staffed, however a simple solution in this case is to give the customer the choice (wait a long time or leave) and not kick the customer out and humiliate them in front of the entire restaurant. Avoid the restaurant if Paolo is working at all costs!