Senator Marbella Hotel

Lovely hotel, very central. The pool area is beautiful and the view from the top floor is second to none. The staff are lovely and welcoming, very nice spacious rooms (we booked two twin beds and they were pretty much the size of two doubles)! It was spotlessly clean, the reception area is decorated beautifully, there is a spa but we didn't have time to go while we were there so I can't comment on that. There was just one unfortunate incident that occurred while we were there - a friend of mine who is vegan ordered food (a dish from the menu that was clearly labelled vegan). The lady came out and asked her if she ate meat, she replied no and that she was vegan (in Spanish). Shortly afterwards a small snack was dropped out (which she hadn't ordered - from what I gathered it was a complimentary "snack of the day") and upon eating a small piece she discovered it was meat, despite telling the lady minutes beforehand she didn't eat it. My other friend returned the dish and said "you gave my vegan friend meat" to which the lady replied "I know." The food had been dropped by a different staff member before the lady had time to inform the kitchen - I understand that these things can happen but she did not come to the table immediately upon realising, we had to send it back ourselves. She came back a while later and apologised but being honest it seemed like a bit of an afterthought - overall I felt it was a disappointing response to the mistake. Apart from this, we really enjoyed the hotel and all other aspects of it. I am also vegan and had no issues on the one occasion I ate there - just be extra careful if plant-based!

As a family with young children, we always prioritize booking hotels with child-friendly pools. We expect quality hotels to offer pools with shallow entry areas where small children can safely play. Upon arrival, the front desk staff were unhelpful and made us feel like we were inconveniencing them. When we went to the pool, we discovered it was much too deep for young children—something that was not mentioned anywhere on the hotel’s website. Because of this, we wanted to cancel our reservation and find a more suitable hotel, but management refused to accommodate our request. If you are traveling with small children, I strongly recommend looking for other hotel options. Additionally, the rooms are dated and cramped, there are no smart TVs, and the breakfast is mediocre at best. The “nearby beach” advertised by the hotel was also disappointing and did not meet our expectations.

We were a family of four two adults and two children, ages 8 and 10. Unfortunately, the hotel did not mention anywhere in their booking information or any online resource that the pool is for adults only. The pool is about 5 feet (1.46 meters) deep, which makes it unsuitable for young children. This was very disappointing. Pools are typically designed with both adults and children in mind, and we naturally assumed there would be a family-friendly option, as pools are an essential activity for families traveling with kids. Unfortunately, we did not think to double-check this detail, since it’s rarely an issue at other hotels. Because of this lack of transparency, we were unable to enjoy our stay as expected. After a long 18-hour flight, dealing with unexpected changes and delays while trying to resolve this only added to our frustration. The process to review our cancellation request took too long, and in the end, the hotel refused to cancel the reservation. We would not recommend this property to families traveling with children.