Senses Riviera Maya Oceanfront Boutique hotel Adults only

This is a secluded, small & intimate resort, perfect for a couples quiet getaway! The room was spacious & clean. The food and drinks were amazing. Several breakfast choices available. The lunch/snack menu had the classic nachos, burgers, tacos, etc. Four course themed dinner options. We loved every meal. I cannot express how the staff was so amazing & accommodating. Anything we needed they made it happen. It is located in-between Puerto Morelos & Playa Del Carmen, so a taxi trip is necessary. If you want to use the balcony pool or the hot tubs on the roof they will fill them. We enjoyed our stay & would stay again.

I truly loved our stay in this exquisite hotel! The service of staff was extrodanary good and I rarly have seen such attentivness! They basically read all your wishes from your lips and they learn quickly, what you like and what not! I for instance don't like onions so they started not to serve those anymore to me! They have excellent fish dish coices, soups, salat, deserts...you name it. Drinks have been cold and good! Espacially the Espresso Martini, so good. I also loved the pool with its view. In the mornings, I took a cocktail or sparking wine with me for my beach walk, just to swim in the ocean afterwards! Location is somewhat bad, so you will need to borrow a car, because taxi is too expensive! The only manko, the pillows are horrible. But the rest is perfect! 5 stars from my side...we will come back!

DO NOT BE FOOLED BY THE PHOTOS - Since you are going to spend your money and your time here let me start with letting you know why decided to leave just after one night. I paid around $550 to stay here for three nights and most of what is advertised is a facade. The staff are all very nice but the hotel falls short on everything else. The Food - 1/5 - There are some amazing restaurants nearby that I would recommend like Woodend or really any local place in Playa del Carmen. Do not spend your money eating here. The Cleanliness- 2/5 - We found hair in the bed, in the drain of the shower, and the bathtub, there were makeup stains on the sheets and overall the room has been hit with a “landlord special”. It was also very very humid in the room (not unusual for Mexico) but all our documents, clothes, and bedsheets were saturated with water. I have never experienced this in any other location in Mexico. Safety - 3/5 - I think my experience here has been normal compared to my other experiences and expectations. It was secluded at the back of a long road with a gate. I think it is about average. Service - 3/5 - Everyone was very nice if not a bit pushy to purchase extra options like the spa or room service. Regardless all the workers here are doing what they can with what they have and none of my complains are directed at any of the working people here. As a tourist I would urge you to speak some Spanish and talk to some of there workers and see where they stay and where they like to eat (It’s in Playa del Carmen). Summary - 2/5 - There are better places to stay for cheaper even with a view, pool, and, bathtub. If you choose to stay here I would recommend against the all inclusive option. The people were all very nice and it’s not their fault that the hotel is in the condition that is in.