Seraphine Kensington Olympia

Seraphine Kensington Olympia is a lovely modern hotel in a fantastic location, right across from Holland Park and just a short walk from Kensington Gardens. I’ve stayed here a few times and always enjoyed the experience. The wallpaper murals in the rooms add a stylish touch, and the continental breakfast was a great start to the day. The hotel is clean, comfortable, and well-maintained, making it a great choice for a stay in London.

The hotel is located at 5 min walk to High Street Kensington Metro Station. The rooms were spacious & bright. The beds were super comfortable. However, bed linens could’ve been a bit cleaner. The washroom had 24 hrs hot running water with all basic toiletries. I have to admit the hotel staff is super cordial and helpful. I wouldn’t think twice to come & stay here again. Points to Improve: Breakfast selection.

Staff weren’t friendly/welcoming. Girl barely looked up from her phone when we were checking in. Man on reception didn’t offer to carry big iron board to our room and instead 1 of us girls had to carry with difficulty. We were put in one lovely room, only to be told 5 minutes later that it actually isn’t our room and we were allocated another; which was not nice and much not like the other. Stains on the floor also. Room was freezing. Heating does not work. Our key stopped working twice, then the new one took 10 minutes every time we tried to get in. No bar/drinks service, despite being informed there was. The lift up to the hotel is extremely slow and you have to push it to go up. Staff don’t respond when you say thank you etc or goodbye. Also when checking out, weren’t even asked if we had a nice stay etc. Good location, nice breakfast but it doesn’t take much for the staff to just be a tiny bit welcoming even. Disappointing for the price we paid. Definitely not worth the price.