Servatur Puerto Azul

Don’t let anyone put you off with negative reviews regarding this hotel. The place is immaculate.Our room was cleaned everyday.(special thanks to Mary in block 7 who was lovely).The whole of the hotel was cleaned everyday. There was something to eat for everyone. The restaurant tables were spotless. Staff would do anything for you. We didn’t have kids with us but they would love it. Fantastic hotel. No problems with sun beds as long as you were at pool before lunch. Would definitely go back.

Great for families, good selection of food. Plenty of swimming pools. If all inclusive and you like a drink best to upgrade to AI+. Well worth it as you will be able to get premium spirits, cocktails and other drinks without having to pay extra. Hotel is a bit confusing(bit of a maze) due to different elevators for different floors but once you get the hang of it is quite easy to navigate. Pool very slippy. Lovely sunsets. Efficient staff. Would come again 👌 make sure and try and find the couple of adult only pools as soon as you get there instead of waiting till the last day or 2 before you leave like we did 😎🍻

We stayed here for two weeks with our 18-month-old son, and unfortunately, this was the worst all-inclusive experience we’ve ever had – and we’ve travelled quite a lot. Food The food was extremely poor quality. It was nearly impossible to put together a proper meal for our toddler or ourselves. The main options were deep-fat-fried chicken loaded with salt, undercooked eggs, and salmon that didn’t feel safe to eat. Each night was essentially the same food with maybe one or two small changes. Vegetables were almost non-existent – the only options were overcooked broccoli or some green beans on occasion. Most people, including us, resorted to eating fruit and chocolate, which says a lot. Children were mostly eating plain bread as there were no appealing or appropriate options for them. Cleanliness & Facilities We rarely found clean tables in the dining area and constantly had to wait just to sit down. Around the pool, the floor was very slippery – not ideal for children – and we didn’t see any lifeguards. Sun loungers were very limited. Entertainment The entertainment was really lacking for families. The only kid-focused activity was a 45-minute mini disco, which happened to start right at dinner time – so we never got to attend. After that, it was bingo and singers every night. Most of the children just ended up gathering around the arcades or play areas out of boredom. Room Our room and balcony were clean but very basic. The air conditioning wasn’t cold and turned off every time we left the room. There was no bath, which is difficult when travelling with a toddler. The shower was extremely slippery, and no rubber mat was provided – something other hotels usually offer for families. We asked and were told to just use a towel on the floor, which is both unsafe and wasteful. Safety Concerns One of the most frightening parts of our stay was the lift. It broke down multiple times while we were inside – including once where we were stuck in pitch black with our child before it randomly restarted. After that, we dreaded using it, but with a stroller and no other option, we had no choice. Final Thoughts This hotel is simply not suitable for young families. Based on our experience, it seems more geared toward adults. We were shocked by how it gets so many “family-friendly” reviews. We would not return and cannot recommend it for those travelling with young children.