S'espital

The room was pretty neat and clean . We had some issues , two gentlemen at reception were so caring and very helpful. Neat and clean restaurant. Well I have given 4 stars since always there should be a scope of improvement.

Room are expensive even after paying 5k they don't give complimentary breakfast, the rooms are small , cramped up and no view . Claustrophobic. When called front desk the receptionist man seemed disinterested in customer concerns . The wash basin had very thin water flow and when I complained the front desk guy he responded unconcerned and cold in response, we didn't have time so managed somehow . I personally didnt find value for money .

I had a terrible experience at this hotel. The room was filthy, and worst of all, the bed was infested with bed bugs. My companions and I were bitten multiple times, leaving us with itchy and painful marks. We barely got any sleep because of the discomfort. The toilet was disgusting, there was black mold on the door and at the bottom of the toilet, making it clear that cleanliness is not a priority at this hotel. It was unhygienic and completely unacceptable. When we reported the bed bug issue to the hotel staff, despite showing clear evidence of the bites, they completely denied that the bed had bed bugs. Instead of properly addressing the issue, their “solution” was to swap the bed with another from a different room, which is beyond unacceptable! To make things worse, the manager and receptionist were extremely rude and unhelpful, showing no concern for our situation. The manager dismissed our complaint, saying that in his many years there, they had never experienced bed bugs, yet my entire family was covered in bites! The only saving grace was a kind and understanding female staff, but unfortunately, that did not make up for the horrible experience we had. Avoid this hotel at all costs unless you want to deal with poor hygiene, bed bugs, dirty toilets, and rude staff.